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Outsource Call Center BPO Services

Taking the Complexity Out of Call Center Services

Taking the Complexity Out of Call Center Services

ExperCallers has over 12 years of experience in providing call center BPO services. Over the years we have developed and implemented robust, flexible and efficient call center BPO services for several businesses across multiple domains and are counted as one of the top inbound and outbound call center BPO service provider in the world.

Leading multinational and domestic brands have been using and appreciating our inbound and outbound call center BPO services for carrying out:

  • Sales and customer acquisition programs
  • Customer transaction management
  • Customer retention initiatives
  • Customer support services via phone, email, chat and social media

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We Provide a Range of Outsourced Inbound and Outbound Call Center BPO Services

Being a leading call center BPO service provider, we offer a diverse range of inbound and outbound BPO call center outsourcing services, which meets client’s needs across multiple facets. This includes:

Outbound Call Center Services

Telemarketing Services

Our telemarketing experts drive your sales campaigns and ensure that the right kind of message is communicated to prospects to convert them into leads.

Lead Generation Services

We combine our expertise and experience to provide our clients with a lead generation service that increases the number of targeted and qualified leads.

Outsourced Inbound and Outbound Call Center BPO Services
Appointment Setting Services

We offer highly robust and efficient appointment setting services which ensures the client meet or talk to right prospects every time and get the most opportunities to generate revenue.

Cold Calling Services

Creating and monitoring an effective cold calling process is part of our DNA. We pitch value proposition in clear and concise terms and help you generate more

Other Outbound Call Center Services includes:
  • Market Intelligence Services
  • Product Promotion Services
  • Information Verification Services
  • Third Party Verification Services
  • Outbound Sales Support Services
  • Customer Surveys Services
  • Debt Collection Services
  • Customer Loyalty Management and Retention Services
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Back Office Services

Order Management Services

We help you stay connected with your customers via email, phone, SMS or chat and help you with the entry, management, fulfilment and verification of orders.

Billing Queries Services

Our billing support executives are extensively trained to handle inquiries and resolve issues related to billing in a timely manner.

Other Back Office BPO Call Center Services includes:
  • Data Entry Services
  • Catalog Management Services
  • Data Mining Services
  • Billing and Invoicing Services
  • Application Processing Services
  • Database Management Services
  • Data Conversion and Document Digitalization Services
Customer Support Services

We combine highly trained resources with state-of-the-art technology and streamlined practices to effortlessly handle customer queries & resolve issues.

Phone Answering Services

Our round-the-clock call answering service ensures that there is always a human point of contact available for your customers, regardless of when they call.

Email Support Services

We deliver highly efficient email support that will help you be seen as a responsive and customer centric company by your customer base.

Inquiry Handling Services

We provide prompt and accurate inquiry handling services which helps customers get quick answers and ensure they are comfortable doing business with your company.

Helpdesk Solution Services

We rely on state-of-the-art technology and highly experienced staff to deliver consistent and reliable helpdesk support services that minimizing customer downtime and addressing issues rapidly.

Technical Support Services

Our technical support operators are skilled and experienced in handling every type of technical support query and help customers navigate through the rigors of troubleshooting procedure.

Chat Support Services

Our chat support operators are well equipped to resolve every type of customer issue in a prompt and courteous manner.

Other Inbound Call Center Services includes:
  • IVR Services
  • Claims Processing Services
  • Reservation Booking Services
  • Virtual Receptionist Services
  • Warranty Registration Services
  • Rebate Processing Services
  • Conference & Registration
  • Payment Collection Services
  • Toll Free Customer Support
  • Product Information Request

How Does Our Outbound Call Center Services Increase Sales Conversion?

Calling customers to pitch or set up a meeting is a crucial element of the sales function. Done in the right way, it can be the most effective way of building positive relationships with your customers and selling your products or services to them.Being amongst the top call center outsourcing companies, we possess the necessary knowledge and tricks to achieve cold calling success. Below mentioned are some of the best techniques of cold calling adopted by our outbound call center services team to boost sales conversion.

Targeted Market research

Targeted Market research

We believe that understanding the market and the customer base is a critical factor to become a successful call center service provider. Through extensive market research, we get to understand your business and your customers' needs better which helps us to resonate with them when we get on a call. This is our first step towards making effective conversations and building customer relationships. Such research truly comes in handy while drafting our speech scripts that lets us instantly tackle questions posed by customers ask questions about the products and services during the call.

We are Different; Here's Why

Here’s How Companies Have Benefitted by Outsourcing Call Center BPO Services to ExpertCallers

Our inbound call center BPO services helped Sahai Life, a UK-based safety promotion company, provide efficient and cost-effective contact center support to its customers 24x7 Read case study
Smartfoam, a UK-based roofing solutions company leveraged our outbound call center BPO outsourcing services to increase qualified appointment by over 50%. Read case study
Interactions in a month
Trained agents
First Call Resolution Rate

Why Outsource Inbound and Outbound Call Center BPO Services to ExpertCallers?

Here are some of the benefits that you’ll gain when you outsource inbound and outbound call center services to an expert BPO call center service provide like ExpertCallers:

  • High and consistent contact quality guaranteed
  • Multi-lingual support
  • Comprehensive security systems for robust and reliable operations
  • Competitive and transparent pricing to guarantee best value for money

When you outsource call center BPO services to ExpertCallers, you’ll partner with call center BPO outsourcing company that has real-time experience in working on diverse and challenging projects. Our outsourced call center services have made a difference in many projects resulting in good increase in turnovers.

Frequently Asked Questions

What services does a call center provide?

The services provided by a call center include everything from answering calls from customers to calling up customers for promoting or selling a product or service. Call centers can basically handle any business process that can be done by phone, web, or email. The services can be used to extend a firm’s reach into new markets, build customer relationships, and offer better customer support. Call centers also provide services for every part of the sales process right from marketing to inside sales.

Call center services can be categorized into the following:

  • Inbound, where all the calls from customers are answered by the call center on behalf of the firm
  • Outbound, where the call center makes the calls for the firm
  • Automatic or Electronic, where the answering process is automated
  • Business Process Outsourcing, where the business processes are delegated to a third-party operator
How much do call center services cost?

If you are looking for the inbound call center services, the shared pricing rates can range from $0.27 to $0.45 per hour at low-cost agencies to somewhere around $0.75 to $1.25 per hour in the US or Canada. In case of dedicated services that handle a high volume of calls, the cost can range from $8 to $15 per hour internationally and $20 t0 $30 per hour in the US and Canada. Typically, outbound call center services are priced hourly,. Generally, the call center services in India can charge you around $8 to $10 per hour, and in Eastern Europe, the rates can go up to $8 to $15 per hour. Call centers in the US, UK, Germany & Canada usually charge $20 to $30 an hour.

How many languages do you provide call center BPO services?

Customers are often looking for representatives who can address their queries in their native tongue. Most call centers don’t want the language to be the barrier to the services they offer. Hence, they usually employ staff who are well-versed in three or four languages. In India, call centers offer services in languages like Hindi, Telugu, Tamil, Kannada, Malayalam, etc. Internationally, the call center services are offered in German, Spanish, French, and many other foreign languages.

Why should I outsource my call center requirements to ExpertCallers?

ExpertCallers follows ideal business practices and ensures that your brand image has a positive impact on the market. The following are some valid reasons that suggest why outsourcing your call center requirements to ExpertCallers is a good option.

ExpertCallers uses a omnichannel contact center technology platform that ensures that customers are effectively engaged across all platforms, such as email, voice, and social media. This is quite helpful in maintaining brand consistency.

We offer unparalleled solutions round-the-clock so that businesses can maintain their brand equity without abandoning the bottom line. ExpertCallers are always ready for your customers regardless of the time at which inbound calls arrive.

Our customer service professionals go through regular training and development to ensure that they are always above par with their industry knowledge, customer service, and communication skills.

We adhere to strict standards of quality in our processes. Our quality assurance team ensures that all the operations follow the industry standards to yield better customer engagement and loyalty.

Talk to us

Contact us today and discover the advantage of outsourcing call center BPO services to ExpertCallers.
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