Outsource Call Center BPO Services

Taking the Complexity Out of Call Center Services

ExperCallers has over 12 years of experience in providing call center BPO services. Over the years we have developed and implemented robust, flexible and efficient call center BPO services for several businesses across multiple domains and are counted as one of the top inbound and outbound call center BPO service provider in the world.

Leading multinational and domestic brands have been using and appreciating our inbound and outbound call center BPO services for carrying out:

call center bpo

We Provide a Range of Outsourced Inbound and Outbound Call Center BPO Services

Being a leading call center BPO service provider, we offer a diverse range of inbound and outbound BPO call center outsourcing services, which meets client’s needs across multiple facets. This includes:

Outbound Call Center Services

Telemarketing Services

Our telemarketing experts drive your sales campaigns and ensure that the right kind of message is communicated to prospects to convert them into leads.

Lead Generation Services

We combine our expertise and experience to provide our clients with a lead generation service that increases the number of targeted and qualified leads.

Appointment Setting Services

We offer highly robust and efficient appointment setting services which ensures the client meet or talk to right prospects every time and get the most opportunities to generate revenue.

Cold Calling

Creating and monitoring an effective cold calling process is part of our DNA. We pitch value proposition in clear and concise terms and help you generate more

Other Outbound Call Center Services includes:
  • Market Intelligence Services
  • Product Promotion Services
  • Information Verification Services
  • Third Party Verification Services
  • Outbound Sales Support Services
  • Customer Surveys Services
  • Debt Collection Services
  • Customer Loyalty Management and Retention Services

Inbound Call Center Services

Customer Support Services

We combine highly trained resources with state-of-the-art technology and streamlined practices to effortlessly handle customer queries & resolve issues.

Phone Answering Services

Our round-the-clock call answering service ensures that there is always a human point of contact available for your customers, regardless of when they call.

Email Support Services

We deliver highly efficient email support that will help you be seen as a responsive and customer centric company by your customer base.

Inquiry Handling Services

We provide prompt and accurate inquiry handling services which helps customers get quick answers and ensure they are comfortable doing business with your company.

Helpdesk Solution Services

We rely on state-of-the-art technology and highly experienced staff to deliver consistent and reliable helpdesk support services that minimizing customer downtime and addressing issues rapidly.

Technical Support Services

Our technical support operators are skilled and experienced in handling every type of technical support query and help customers navigate through the rigors of troubleshooting procedure.

Chat Support Services

Our chat support operators are well equipped to resolve every type of customer issue in a prompt and courteous manner.

Other Inbound Call Center Services includes:
  • IVR Services
  • Conference & Registration Services
  • Payment Collection Services
  • Toll Free Customer Support Services
  • Product Information Request Services
  • Claims Processing Services
  • Reservation Booking Services
  • Virtual Receptionist Services
  • Warranty Registration Services
  • Rebate Processing Services
Call center BPO Services
Outsource call center back office support Services

Back Office Services

Order Management Services

We help you stay connected with your customers via email, phone, SMS or chat and help you with the entry, management, fulfilment and verification of orders.

Billing Queries Services

Our billing support executives are extensively trained to handle inquiries and resolve issues related to billing in a timely manner.

Other Back Office BPO Call Center Services includes:
  • Data Entry Services
  • Catalog Management Services
  • Data Mining Services
  • Billing and Invoicing Services
  • Application Processing Services
  • Database Management Services
  • Data Conversion and Document Digitalization Services

Industries We Serve

ExpertCallers has extensive experience in providing proficient call centre services to a
wide variety to industries including:

Our Call Centers are Spread Across Five Countries

We let you pick one or multiple delivery centers according to your preference and requirement.

ExpertCallers global delivery centers (India, Philippines, Bolivia, Colombia & Argentina)

We are Different; Here's Why

Specific Process

We follow a well-defined process that focuses on every minute details associated with outbound and inbound call center BPO operation. This single-minded focus enables us to deliver one of the most reliable call center BPO outsourcing services in the industry.

Audience Knowledge

Being one of the premium outsourced call center BPO service provider in the industry, we begin to strategize only after acquiring a deep knowledge of your target markets. Based on this knowledge, we tailor services that instantly hits the right nodes and deliver high quality services.

Measure, Measure, Measure

We proactively track, measure and analyze progress that we make at each stage of the offshore call center BPO process. This enables to meticulous spot the issues and implement strategies that deliver the best possible results to the client day-in and day-out.

Here’s How Companies Have Benefitted by Outsourcing Call Center BPO Services to ExpertCallers

  • Our inbound call center BPO services helped Sahai Life, a UK-based safety promotion company, provide efficient and cost-effective contact center support to its customers 24x7 Read case study
  • Smartfoam, a UK-based roofing solutions company leveraged our outbound call center BPO outsourcing services to increase qualified appointment by over 50%. Read case study

Over 1.5 million
interactions in a month
90%+ First Call
Resolution Rate of
Trained agents

Why Outsource Inbound and Outbound Call Center BPO Services to ExpertCallers?

Here are some of the benefits that you’ll gain when you outsource inbound and outbound call center services to an expert BPO call center service provide like ExpertCallers:

  • High and consistent contact quality guaranteed
  • Comprehensive security systems for robust and reliable operations
  • Competitive and transparent pricing to guarantee best value for money
  • Multi-lingual support
Superior customer experience leads to a 10-15% increase in revenue - McKinsey

When you outsource call center BPO services to ExpertCallers, you’ll partner with call center BPO outsourcing company that has real-time experience in working on diverse and challenging projects. Our outsourced call center services have made a difference in many projects resulting in good increase in turnovers.

Contact us today and discover the advantage of outsourcing call center BPO services to ExpertCallers.