Outsource Multi-Channel Contact Center Services

Winning Customers by Augmenting Customer Experience

ExpertCallers has extensive experience in providing multi-channel contact center services. Having successfully partnered with 200+ companies world over, we know what it takes to build trust with your customers across all channels and give you a leg up in the industry.

The hallmark of our multi-channel contact center service is professionalism and cost-effectiveness. Our services offer 2000+ trained and experienced multi-lingual experts well-versed in the art of dealing with customers. They combine experience, expertise and technology to provide your business the best customer support with customer satisfaction at the core.

Our Multi-channel Call Center Services

We provide customer support through a variety of channels. This includes:

Phone Support Services

Working as an extension of your company, our phone support experts are trained to offer customized inbound and outbound call center services.

The thing that differentiates us from standard multi-channel contact centers is our customer focus. By hand-picking a team of highly skilled and motivated professionals with prior experience in handling outbound and inbound call center services, we ensure that this focus is never lost. We have also made it sure that these resources are supported with cutting-edge IT, top of the line infrastructure and telecommunication systems to provide phone support of the highest order 24X7.

Email Support Services

Our team of multi-channel experts are well-versed in providing accurate answers to customer queries via email and ensure that they are resolved in a quick and satisfactory fashion.

Here are some of the types of email support services that we provide:

Customer support
Order tracking and fulfilment
Technical support
Shipment information
Query resolution
Verification

Escalation management
Product queries
Information queries
After sales queries
Cross-selling and up-selling emails
Non-technical support

Chat Support Services

We deliver enterprise level chat support that will help you be seen as a responsive and customer centric company by your client base.

Here are some of the chat support tools that we can use:

LiveChat
ClickDesk
Pure Chat
Zopim
LivePerson
Userlike
Olark

Kayako
Casengo
WhosOn
Offerchat
ViCloning
Jovisite

Social Media Customer Support Services

We have the experience and expertise to provide prompt, quick and accurate responses to customer queries across various social media channels. This includes:

LinkedIn
Facebook
Twitter

WhatsApp
Google+
Instagram

Our Industry Expertise

Companies across industries can leverage the benefits of our multi-channel contact center services. This includes:

Aerospace & Defence
Automotive
Automobiles
Banking & Financial Services
Capital Markets
Communications
Consumer Goods and Services
Customs Brokerage
Consumer Packaged Goods

Energy and Utilities
Education
Healthcare
Logistics
Manufacturing
Market Research
Media and Entertainment
Medical Devices

Network Equipment Providers
Oil & Gas
Pharmaceutical & Life Sciences
Platforms & Software Products
Public Sector / Government
Retail & Ecommerce
Securities & Capital Markets
Telecommunications
Securities & Capital Markets

We are Different; Here's Why

Agents Trained to Represent Your Brand

By hand-picking the right talent and providing extensive training which arms them to create a differentiating customer experience, we ensure that they become the custodians of your brand perception. We monitor every interaction and make improvements just to ensure that they do not miss out on delivering superior customer experience.

Data Analysis to Monitor Performance

We keep a close vigil on all the operations and ensure that there are no slip-ups, which can affect the brand image of your company. We continuously capture and monitor KPI like first call resolution rates, wrap up times, average speed of interaction, calls per agent, and so on, to nip potential issues in the bud.

Quality to Drive Loyalty

If you wish to distinguish yourself by providing quality multi-channel call center service, you can blindly leave the task to us. Driven by well-calibrated processes comprising specialists, criteria, scores and sessions, we have developed a sound quality monitoring system, which ensures that quality is not compromised at any point.

Here’s How Companies Have Benefitted by Outsourcing Multi-channel Contact Center Services to ExpertCallers?

Our multi-channel support helped a leading IT company in the US to provide efficient, cost-effective and round-the-clock call center support to its customers across channels
We helped a global online medicine retailer handle over 10,000 support requests across channels every day and provide apt response in minimal time

250+

Agents

35000 +

Chat queries handled daily

98%

Customer satisfaction

Why Outsource Multi-channel Call Center Services to ExpertCallers?

Here are some of the benefits that you’ll gain when you outsource multi-channel contact center services to ExpertCallers:

85% Customer Satisfaction score
80+% First Call Resolution
Industry leading average speed to answer
High and consistent contact quality
Robust security for fool-proof operations

Competitive pricing for best value for money
Multi-lingual support
Option to interview the candidates
100% recordings for the project which can be shared when needed

When you outsource multi-channel call center services to ExpertCallers, you will partner with a multi-channel call centre service provider that is extremely skilled at seamlessly blending the right resources with streamlined processes and advanced tools to provide seamless multi-channel customer experience.