Outsource Multi-Channel Contact Center Services

Winning Customers by Augmenting Customer Experience

ExpertCallers has extensive experience in providing multi-channel contact center services. Having successfully partnered with 200+ companies world over, we know what it takes to build trust with your customers across all channels and give you a leg up in the industry.

The hallmark of our multi-channel contact center service is professionalism and cost-effectiveness. Our services offer 2000+ trained and experienced multi-lingual experts well-versed in the art of dealing with customers. They combine experience, expertise and technology to provide your business the best customer support with customer satisfaction at the core.

Our Multi-channel Call Center Services

We provide customer support through a variety of channels. This includes:

Phone Support Services

Working as an extension of your company, our phone support experts are trained to offer customized inbound and outbound call center services.

The thing that differentiates us from standard multi-channel contact centers is our customer focus. By hand-picking a team of highly skilled and motivated professionals with prior experience in handling outbound and inbound call center services, we ensure that this focus is never lost. We have also made it sure that these resources are supported with cutting-edge IT, top of the line infrastructure and telecommunication systems to provide phone support of the highest order 24X7.

Email Support Services

Our team of multi-channel experts are well-versed in providing accurate answers to customer queries via email and ensure that they are resolved in a quick and satisfactory fashion.

Here are some of the types of email support services that we provide:

  • Customer support
  • Order tracking and fulfilment
  • Technical support
  • Shipment information
  • Query resolution
  • Verification
  • Escalation management
  • Product queries
  • Information queries
  • After sales queries
  • Cross-selling and up-selling emails
  • Non-technical support

Chat Support Services

We deliver enterprise level chat support that will help you be seen as a responsive and customer centric company by your client base.

Here are some of the chat support tools that we can use:

  • LiveChat
  • ClickDesk
  • Pure Chat
  • Zopim
  • LivePerson
  • Userlike
  • Olark
  • Kayako
  • Casengo
  • WhosOn
  • Offerchat
  • ViCloning
  • Jovisite

Social Media Customer Support Services

We have the experience and expertise to provide prompt, quick and accurate responses to customer queries across various social media channels. This includes:

  • LinkedIn
  • Facebook
  • Twitter
  • WhatsApp
  • Google+
  • Instagram

Our Industry Expertise

Companies across industries can leverage the benefits of our multi-channel contact center services. This includes:

  • Aerospace & Defence
  • Automotive
  • Automobiles
  • Banking & Financial Services
  • Capital Markets
  • Communications
  • Consumer Goods and Services
  • Customs Brokerage
  • Consumer Packaged Goods
  • Energy and Utilities
  • Education
  • Healthcare
  • Logistics
  • Manufacturing
  • Market Research
  • Media and Entertainment
  • Medical Devices
  • Network Equipment Providers
  • Oil & Gas
  • Pharmaceutical & Life Sciences
  • Platforms & Software Products
  • Public Sector / Government
  • Retail & Ecommerce
  • Securities & Capital Markets
  • Telecommunications
  • Securities & Capital Markets

We are Different; Here's Why

Agents Trained to Represent Your Brand

By hand-picking the right talent and providing extensive training which arms them to create a differentiating customer experience, we ensure that they become the custodians of your brand perception. We monitor every interaction and make improvements just to ensure that they do not miss out on delivering superior customer experience.

Data Analysis to Monitor Performance

We keep a close vigil on all the operations and ensure that there are no slip-ups, which can affect the brand image of your company. We continuously capture and monitor KPI like first call resolution rates, wrap up times, average speed of interaction, calls per agent, and so on, to nip potential issues in the bud.

Quality to Drive Loyalty

If you wish to distinguish yourself by providing quality multi-channel call center service, you can blindly leave the task to us. Driven by well-calibrated processes comprising specialists, criteria, scores and sessions, we have developed a sound quality monitoring system, which ensures that quality is not compromised at any point.

Here’s How Companies Have Benefitted by Outsourcing Multi-channel Contact Center Services to ExpertCallers?

  • Our multi-channel support helped a leading IT company in the US to provide efficient, cost-effective and round-the-clock call center support to its customers across channels
  • We helped a global online medicine retailer handle over 10,000 support requests across channels every day and provide apt response in minimal time
250+
Agents
35000 +
Chat queries handled daily
98%
Customer satisfaction

Why Outsource Multi-channel Call Center Services to ExpertCallers?

Here are some of the benefits that you’ll gain when you outsource multi-channel contact center services to ExpertCallers:

  • 85% Customer Satisfaction score
  • 80+% First Call Resolution
  • Industry leading average speed to answer
  • High and consistent contact quality
  • Robust security for fool-proof operations
  • Competitive pricing for best value for money
  • Multi-lingual support
  • Option to interview the candidates
  • 100% recordings for the project which can be shared when needed

When you outsource multi-channel call center services to ExpertCallers, you will partner with a multi-channel call centre service provider that is extremely skilled at seamlessly blending the right resources with streamlined processes and advanced tools to provide seamless multi-channel customer experience.

Contact us today and discover the advantage to outsourcing multi-channel contact center services to ExpertCallers.