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call center services

Not long ago, quality of product or service delivered was seen as the most important contributing factor for winning customers. But, things have changed… In the present age where customers are spoilt for options, it seems that several other important factors work together to draw and retain customers. With this is mind, we have put together a list of statistics that will help you understand what is driving customer behavior. 55% of consumers are attracted…

You have a service issue, hence dial a 1-800 number and reach an IVR system. You complete the identification process by providing your name, account number, and type in the last four digits of your Social Security number. Finally you hope that you will be connected to the rep and this is where your ordeal begins. You keep on waiting till your patience runs out and are forced to disconnect the call. Like you, most…