Customer support services are undeniably one of the most important aspects of a brand. As competition has increased manifold in the market, the need for such services has only increased. Brands are looking for customer loyalty and one of the best ways to get it is to provide terrific customer service. The better the customer support, the higher the chances of customer retention. One of the most popular ways of providing customer service is through…
The travel industry is growing rapidly causing online booking services to grow at an equal pace. In the last couple…
Optimizing call center quality assurance and monitoring will help reduce wasteful expenditure and improve the quality of the service that…
How well do you understand the technology you’re using in your call center? We can’t deny that globalization and the latest trends in call center technology have not only revolutionized the entire customer service industry but also maximized the customer satisfaction ratio. Globalization shrunk the world, but it also has expanded the market, triggering a never ending competition between global businesses to compete with each other. It led them to invest more money to seek…
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