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The travel industry is growing rapidly causing online booking services to grow at an equal pace. In the last couple of decades, several travel businesses have come up. As a result, the customers have a wide range of choices. They expect immediate solutions for their requests any unnecessary delays or complexities would cause them to move on to the next available travel agency. This brings to the fore the question what is it that travel…

Technology is influencing our lives in more ways than we cared to notice. From the alarm that wakes us up, to the reminders that we set on our smartphone, there is no end to the little things that automation is carrying out for us on a daily basis. With increased dependence on automation, it was only a matter of time when it became a disruptor to call center services as well. Let us see how!…