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call center services

Call centers are popularly known as “electronic sweatshop” and its employees are referred to as “digital slaves.” Every time you put up with a scripted call from a customer service representative, you get an inkling of the repetitive and staid nature of their job. For them, it is an unending toil in a cramped cubicle farm, conversing with customers who range from naïve, to annoyed, to furious, all for a paycheck that is barely over…

The task of a call center can be challenging at the best of times and it can be worse when you are interacting with people from diverse cultural backgrounds. But that does not mean that you can’t effectively carry out your duties at these hard times. Here are some surefire ways in which you can communicate with people from diverse cultural background and be thoughtful about their sentiments: 1. Listen Active listening will not only…