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call center services

You have a service issue, hence dial a 1-800 number and reach an IVR system. You complete the identification process by providing your name, account number, and type in the last four digits of your Social Security number. Finally you hope that you will be connected to the rep and this is where your ordeal begins. You keep on waiting till your patience runs out and are forced to disconnect the call. Like you, most…

Providing proper customer service has always been a challenging job for any call center. While on the one hand, there is an imperative need to satisfy the customer, on the other, there is a pressing need to bring operations costs down. In this blog, we will talk about how to cut down on unwanted talks and reduce average handle time so that operations costs can be kept on check. This can best be achieved by…