Technology is influencing our lives in more ways than we cared to notice. From the alarm that wakes us up, to the reminders that we set on our smartphone, there is no end to the little things that automation is carrying out for us on a daily basis. With increased dependence on automation, it was only a matter of time when it became a disruptor to call center services as well. Let us see how!…
When it comes to business process outsourcing services, there are two countries in the world that rules the roost –…
A frantic late night call from a patient’s family to a doctor may often go unanswered due to several reasons. …
Not long ago, quality of product or service delivered was seen as the most important contributing factor for winning customers. But, things have changed… In the present age where customers are spoilt for options, it seems that several other important factors work together to draw and retain customers. With this is mind, we have put together a list of statistics that will help you understand what is driving customer behavior. 55% of consumers are attracted…
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