Imagine a typical day at a call center. Every phone on the floor ringing nonstop; agents answering them back to back; tempers flaring at the other end of the line… But that doesn’t end there. More calls queue up, and the agents have to handle them without missing a beat. Call center agents have to put a lot of effort into handling multiple calls on any given day. One misstep could mean customers getting frustrated…
When an organization, like a call center, is strong from within, it reflects in the success of the business’ functions,…
Call Center Workforce Optimization is a strategy that streamlines call center platforms and technologies to augment employee engagement and provide…
Outsourcing is not a new idea and has been commonplace for years now. However, it is definitely gaining a lot of popularity recently. Outsourcing refers to contacting a third-party vendor to do some work for you on a contractual basis. This article will give you an overview on the different types of jobs that are outsourced by companies and the importance of outsourcing. You will also be able to understand more about what these jobs…
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