Toll Free No: 1877-374-0211

call center services

Telemarketing refers to the process of contacting potential and existing customers through phone, FAX, and the internet to sell or upsell products and services. It is an excellent marketing method that is extensively used for lead generation, information gathering, surveys, fundraising, charity, etc. Recent advancements like video conferencing have made telemarketing an all-the-more effective tool to further sales.. Today, B2B telemarketing services (business to business) and B2C telemarketing services (business to consumer) are helping businesses…

When an organization, like a call center, is strong from within, it reflects in the success of the business’ functions, i.e., better customer support, higher lead conversions, etc. And this success is built on a well-structured hierarchy which brings about order and facilitates smooth functioning across departments. Such a hierarchy is essential because it allows the employees to acknowledge the chain of command, understand the responsibility of various call center positions, and use it as…