You are watching a crunch football match and your TV conks all of a sudden. It’s midnight and so catching up with the match in your friend’s house is just not possible. The only option available is to fall off to sleep and catch up with the score next day morning. Your disappointment could well have been avoided, had your television sensed the anomaly and sent a notification to the manufacturer to set things right…
Your contact center business is running well. Customers are going gaga over your services and they are coming back to…
You have a service issue, hence dial a 1-800 number and reach an IVR system. You complete the identification process…
Call centers are popularly known as “electronic sweatshop” and its employees are referred to as “digital slaves.ā Every time you put up with a scripted call from a customer service representative, you get an inkling of the repetitive and staid nature of their job. For them, it is an unending toil in a cramped cubicle farm, conversing with customers who range from naĆÆve, to annoyed, to furious, all for a paycheck that is barely over…
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