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call center services

The task of a call center can be challenging at the best of times and it can be worse when you are interacting with people from diverse cultural backgrounds. But that does not mean that you can’t effectively carry out your duties at these hard times. Here are some surefire ways in which you can communicate with people from diverse cultural background and be thoughtful about their sentiments: 1. Listen Active listening will not only…

A misplaced notion about setting up a call center is that technology eats up the largest portion of the total cost of operation. Many threadbare cost analysis have shown that about 75% of the costs of a contact center are for the contact center staff. Why such a staggering amount, you must be wondering. In this blog we will talk about this, and how outsourcing helps you save on the needless extra that you end…