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call center services

The count of outsourced call center service providers in North America alone stands to be at 5000. Add to this the figure of the number of outsourced call center service providers in the world and the figure, needless to say, would be staggering. Whittling down such a huge list to choose an ideal service provider can be a frustrating task, especially if you are not sure from where to start and what you’re looking for.…

Analyzing and evaluating various call center operations is a vital process because it provides your company with powerful insights – the bigger picture. Live call monitoring comes into play when individual calls need to be monitored, especially during times where data alone cannot help you understand what’s going on during calls. Real-time call center monitoring is a powerful tool that allows you to listen to ongoing conversations, supervise the agent’s input, and even join in…