How would you rate your customer service? Majority of businesses — in fact nearly 80% as per a recent study — believe that they provide high quality customer service. Yet, only 8% of customers reciprocate this feeling. What this shows is that there is a fairly huge disconnect between customers and businesses in the industry, and if not handled correctly this difference can cost very dearly. The following infographic is an example this- Don’t know…
Time and again, experts have reiterated that social media is the future of customer service, and they’re absolutely right in…
Few things (if any) are more important than good quality customer service in the current business environment. It is what…
Change is a norm in every field and the world of customer service is no exception. If you think that you are delivering outstanding customer service now, the truth is that in the world of ever changing customer expectations, what seems satisfactory today might simply be obsolete within a matter of few months. With this in mind we have put together a list of customer support service statistics that will help you to understand what…
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