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customer support

You got to make a good impression about your brand and your products during the first interaction with your customers. Your call center is your visual ambassador, and they play the most important role in ensuring that kind of impression. Call centers have come a long way from being single channel to multi-channel communication centers. This has increased opportunities to contact customers through different mediums as per their liking. However, it has also necessitated an…

Customer support can make or break a business because it is that powerful. Every customer is valuable and providing the best service is the key. If you take the time to provide fantastic support to your customers then your loyal customer base will increase and it becomes easier to coax new customers to become your long-term customers. This comprehensive guide will help you understand the term in detail. Additionally, you will find out why you…