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customer service

Do you want to give a new lease of life to your contact center business? Well, the most celebrated and relied upon customer service ideas that have been in use since ages can only take you so far. The need of the hour, however, is to break the ceiling and take your business to new heights. For this, you have to put yourself in customers’ shoes and think out-of-the-box. Here is a list of new…

Most companies aspire to provide exceptional customer service. In fact as per recent survey, more than 90% of companies world over want to be counted among the best when it comes to delivering great customer service. But this aspiration is not getting converted into tangible results. One of the major reasons for this is the short-sighted outlook of these companies towards customer service. They think that exceptional customer experience can be delivered just by training…