A recent Gartner report suggests that prominence of live chat as a customer engagement channel will grow from 2% to 10% of all interactions by 2018, with over 80% of companies making a dash to make this service available for their customers. Considering the direct benefit that live chat offers to both customers and the companies, this trend shouldn’t be a surprise to anyone. However, from a business perspective, is just providing live chat as…
Do you want to give a new lease of life to your contact center business? Well, the most celebrated and…
Not long ago quality of product or service offered was the key to winning customers, but now it is customer…
Do you aspire to deliver exceptional customer service that knocks the air out of your competition? Then don’t leave anything for chance. Make the focus on providing great customer service a norm, an expectation of your company, rather than an exception. And avoid getting into bad habits such the ones mentioned below that will hamper customer experience. 1. Ignoring Customer Feedback How will you feel when a well-constructed feedback of yours is discarded by someone…
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