2018 is round the corner and businesses can expect to see continued investment is automation and self-service as they are now geared towards enabling customers to do direct transactions and interactions themselves. Needless to say, this kind of shift in customer service model has brought about a change in the way contact centers operate and this blog is dedicated to uncovering them- Push Towards Self-service Will Reshape Call Center Performance Indicators With the shift in…
Technology is influencing our lives in more ways than we cared to notice. From the alarm that wakes us up,…
When it comes to business process outsourcing services, there are two countries in the world that rules the roost –…
When does a business deliver exceptional customer service? It is when the volume of incoming calls handled by their customer service department is nil. To be more elaborate, it is when none of its customers are facing any inconvenience with regards to the company’s products or services and as a result of which there is no need for them to interact with the customer service department. But in a not so ideal world, hick-ups do…
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