Technology is influencing our lives in more ways than we cared to notice. From the alarm that wakes us up, to the reminders that we set on our smartphone, there is no end to the little things that automation is carrying out for us on a daily basis. With increased dependence on automation, it was only a matter of time when it became a disruptor to call center services as well. Let us see how!…
When it comes to business process outsourcing services, there are two countries in the world that rules the roost –…
When does a business deliver exceptional customer service? It is when the volume of incoming calls handled by their customer…
People are often criticized for having their head in the clouds, but when it comes to your contact center, this is literally the best place to be in. In fact over 77% of on-premise contact centers have embraced this fact and they have either started using cloud or evaluating making a transitioning to it. For the rest 23% that have not yet showed any sign of falling in line, here are some of the benefits…
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