Lead generation is the life-blood of your business and hence you invest a lot of time, effort and resources to make sure you hit the right notes. But in spite of your best efforts to create demand, attract prospects and convert them into customers, you fall short of your expectation and end up getting leads that aren’t qualified or ‘sales ready.’ As a result your sales pipeline dries up and your revenue takes a big…
You are watching a crunch football match and your TV conks all of a sudden. It’s midnight and so catching…
It’s quite common for call center agents to confront angry customers who are at their abusive best over unresolved issues.…
The benefits of keeping your employee happy and excited are manifold. For instance, their happiness will rub off on your callers, which means more constructive and positive experience for anyone who comes in contact with your call center. Also, happy employees are more stable, which means they will stay with you for a long time to come. Lastly, happy employees are more productive, which invariably has a positive impact on your bottom-line. So why not…
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