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“By 2020, customers will manage 85% of their relationship with enterprises without interacting with a human.” – This was one of the boldest predictions that was made during the latest Gartner’s Customer 360 summit. These numbers are huge enough to send shivers down the spines of majority of customer support executives! As futuristic as it sounds, this prediction is not something that should be written off and some very careful consideration should be given before…

When it comes to business process outsourcing services, there are two countries in the world that rules the roost – India and the Philippines. In fact, in recent times competition between the two Asian countries has become so severe that at times it is quite difficult to pick a clear winner. Let’s understand this fact by comparing the strengths of both the nations- Conclusion Both these nations complement each other with regards to time-zone, work…