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COVID-19 has been declared by WHO as a pandemic. Companies worldwide have been advised to adopt the “work-from-home policy”. With the majority of the employees using laptops and having access to good connectivity, remote working has become a realistic alternative to get work done. Working from home or remote working is more than just a trend. It has become the need of the hour for all businesses globally. Remote working and Remote Managing can be…

No one remembers a bad boss. At least not for the right reasons. But everyone adores and remembers a good one. Leadership is one of the fundamental pillars on which industries are built and successful teams are created. An individual’s values of good leadership will determine how effective he or she is as a call center team leader or manager. A common quality that all great managers and leaders possess is they inspire their employees…