People hate to wait, and it’s no secret. Ever noticed how many times we stare at our watches or tap our fingers when a check-out line is too long? It doesn’t matter whether we are at the grocery store, in traffic or at the doctor’s – we hate waiting. Here’s a story that justifies that. Back in the day, a troubling customer-relations issue came up at the Houston airport. The executives received an inordinate number…
The current COVID-19 epidemic situation has affected several industries across the world. Most businesses are struggling to work their way…
No one remembers a bad boss. At least not for the right reasons. But everyone adores and remembers a good…
The call center business is growing at a significant rate and many businesses are considering establishing their in-house contact centers. If businesses invest wisely and take time to plan their contact centers, they can greatly improve their customer satisfaction ratings. And with the rise of innovative software, the process of establishing a call center has become easier. Any business enterprise can take advantage of the benefits provided by a call center and maintain an edge…
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