The call center business is growing at a significant rate and many businesses are considering establishing their in-house contact centers. If businesses invest wisely and take time to plan their contact centers, they can greatly improve their customer satisfaction ratings. And with the rise of innovative software, the process of establishing an in-house call center has become easier. Any business enterprise can take advantage of the benefits provided by a call center and maintain an…
Outsourcing is a practice where businesses collaborate with an outside company to get the services done. It is a great…
Optimizing call center quality assurance and monitoring will help reduce wasteful expenditure and improve the quality of the service that…
“By 2020, customers will manage 85% of their relationship with enterprises without interacting with a human.” – This was one of the boldest predictions that was made during the latest Gartner’s Customer 360 summit. These numbers are huge enough to send shivers down the spines of majority of customer support executives! As futuristic as it sounds, this prediction is not something that should be written off and some very careful consideration should be given before…
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