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People are often criticized for having their head in the clouds, but when it comes to your contact center, this is literally the best place to be in. In fact over 77% of on-premise contact centers have embraced this fact and they have either started using cloud or evaluating making a transitioning to it. For the rest 23% that have not yet showed any sign of falling in line, here are some of the benefits…

Not long ago, quality of product or service delivered was seen as the most important contributing factor for winning customers. But, things have changed… In the present age where customers are spoilt for options, it seems that several other important factors work together to draw and retain customers. With this is mind, we have put together a list of statistics that will help you understand what is driving customer behavior. 55% of consumers are attracted…