It’s quite common for call center agents to confront angry customers who are at their abusive best over unresolved issues. As a committed agent you do your best to reason with the irate customer, but nothing that you say helps ease the situation. The customer only gets more irritated, explodes with rage and swears never to associate with your business again. Handling furious customers can be a tough task as it can put your patience…
The benefits of keeping your employee happy and excited are manifold. For instance, their happiness will rub off on your…
You have a service issue, hence dial a 1-800 number and reach an IVR system. You complete the identification process…
Call centers are popularly known as “electronic sweatshop” and its employees are referred to as “digital slaves.” Every time you put up with a scripted call from a customer service representative, you get an inkling of the repetitive and staid nature of their job. For them, it is an unending toil in a cramped cubicle farm, conversing with customers who range from naïve, to annoyed, to furious, all for a paycheck that is barely over…
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