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call center

You have a service issue, hence dial a 1-800 number and reach an IVR system. You complete the identification process by providing your name, account number, and type in the last four digits of your Social Security number. Finally you hope that you will be connected to the rep and this is where your ordeal begins. You keep on waiting till your patience runs out and are forced to disconnect the call. Like you, most…

The task of a call center can be challenging at the best of times and it can be worse when you are interacting with people from diverse cultural backgrounds. But that does not mean that you can’t effectively carry out your duties at these hard times. Here are some surefire ways in which you can communicate with people from diverse cultural background and be thoughtful about their sentiments: 1. Listen Active listening will not only…