When you dial a call center for assistance, you always get to hear an automated alert “This call may be recorded for quality or training purposes”. Are the recorded conversations used completely to improve the quality of services? The answer is a ‘no’. This is because, in spite of the visible benefits, only a fraction of these conversations are reviewed on a daily basis. In fact, this small fraction is essentially unrepresentative of the total…
The task of a call center can be challenging at the best of times and it can be worse when…
It is arguably the worst time for telemarketers! On one end, the number of people enrolled in the National Do…
There are two main advantages of providing great customer service in your call center. The first is that your customers will be satisfied with your service and maybe even recommend you to others. The second is that after pleasing numerous customers, eventually, your company will develop a reputation for amazing customer service. And that reputation alone can go a long way towards bringing in more revenues to your business. With this in mind we have…
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