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The real estate business is all about sophistication and convenience. Nail these two and you could be laughing all the way to the bank. When it comes to the real estate industry, it’s particularly important to keep your communication lines open and active at all times because you never know when the right customer might reach out. Professionals like Ben Caballero have sold over 4500 homes that are worth approximately 1.9 billion dollars. This feat…

When a customer reaches out to your company with a query, he or she is usually connected to a customer service agent. It’s your brand’s responsibility to ensure that your customer service team is courteous and helpful, and has a positive impact on customer satisfaction. Customers should feel that they are dealing with an established and trustworthy company. And this is how customer loyalty is created. However, a call center can be expensive especially if…