No one remembers a bad boss. At least not for the right reasons. But everyone adores and remembers a good one. Leadership is one of the fundamental pillars on which industries are built and successful teams are created. An individual’s values of good leadership will determine how effective he or she is as a team leader or manager. A common quality that all great managers and leaders possess is they inspire their employees to perform…
The call center business is growing at a significant rate and many businesses are considering establishing their in-house contact centers.…
Outsourcing is a practice where businesses collaborate with an outside company to get the services done. It is a great…
Optimizing call center quality assurance and monitoring will help reduce wasteful expenditure and improve the quality of the service that your team offers to customers. Effective call center quality monitoring allows call center managers to easily identify problems within their teams. It also allows them to maintain strict compliance standards and ensure that customer information is secured. Quality monitoring calls improves customer experience as well. When customers get quick assistance from call center agents, their…
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