Customer service is not an option for businesses anymore as every business, regardless of its size, needs to have a dedicated team of people who can handle customer requests. A survey has found that customers are expecting better customer service today than before and they are looking for reliable services along with less waiting times. It is important for businesses to meet customer expectations as this can lead to customer loyalty, better sales, enhanced business…
When a customer reaches out to your company with a query, he or she is usually connected to a customer…
Let’s take two real-life scenarios of two call center agents – X and Y. Here’s a glimpse into X’s routine: …
COVID-19 has been declared by WHO as a pandemic. Companies worldwide have been advised to adopt the “work-from-home policy”. With the majority of the employees using laptops and having access to good connectivity, remote working has become a realistic alternative to get work done. Working from home or remote working is more than just a trend. It has become the need of the hour for all businesses globally. Remote working and Remote Managing can be…
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