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The current COVID-19 epidemic situation has affected several industries across the world. Most businesses are struggling to work their way around the Coronavirus Crisis, and meet client needs. The finance industry is grappling with severe issues of cash management, the manufacturing sector is facing supply chain challenges and the human resources sector is is faced with the tough task of layoffs.  Corona and Call Center Crisis One of the worst-hit sectors in this grave situation…

Outsourcing is a practice where businesses collaborate with an outside company to get the services done. It is a great way for businesses to provide comprehensive support to valuable customers without having to allocate huge budgets or manpower. The Benefits of Outsourcing: Businesses can control capital costs and thereby invest elsewhere Businesses can increase efficiency because all the expenses incurred from research, development, marketing, and distribution can be covered in the outsourcing company’s cost structure Businesses…