call center

Covid-19’s impact is still being felt everywhere. And businesses haven’t been safe from the negative consequences because the battle isn’t over yet. However, outsourcing call center services especially to India can help give relief to businesses as it can take off some load and ensure you still meet your customers’ expectations with no language barriers. Covid-19 Impact On Businesses Outsourcing call center services are necessary for businesses during this time because when the pandemic hit,…

The year 2020 is witnessing a major shift in the way businesses operate. With social distancing and PPE starting to become second nature, there is a gradual shift from brick and mortar operations to e-commerce. It is a turning point for many businesses as they are going through what is being dubbed as the ‘digital transformation’. This sudden push towards a digital future has left many businesses struggling to provide the right support to a…