Why Hospitals Should Outsource Medical Answering Services?
A frantic late night call from a patient’s family to a doctor may often go unanswered due to several reasons. In-office phone services too, may not be of much help, because it’s always difficult to keep up with the sheer number of calls all the time. So what you need is a hassle free solution to handle every patient call and provide round the clock support. Outsourcing this task to a third party medical answering service provider can ensure no such calls go unanswered.
Here are some of the reasons why this is the best available option-
Helps You Provide Better Service without Burning a Hole in Your Pocket
Outsourced medical answering services will have a great impact on how your patients’ perceive your service. Since all the calls will be handled by dedicated experts, patients’ queries will be resolved within the shortest possible time and as a result of this they will be satisfied with your service. Also there will be zero lag time and zero mood swings. And unlike in-house staff, who will not be available during breaks, after office hours and on holidays, these external service providers provide 24X7 coverage. What’s more, you can save more than 40% on operating costs and avoid all the hassle of running from pillar to post to hire the right talent, along with expenses of training them, arming them with the required infrastructure and providing other employee.
Allows You to Focus Better on Your Practice
Outsourcing medical answering services will relieve you from the burden of supervising your in-house phone answering staff. This means that you’ll get more time to focus on your core activities. You’ll be less stressed and able to do more research. All this will invariably help you to take better care of your patients.
Offer HIPAA Compliant Services
Medical answering service providers are legally bound to offer HIPPA compliant services. As a result, they deploy a certified team of professionals to handle every medical scenarios. The other big advantage with outsourcing this service is the complete confidentiality of patient information. Offshore companies have special security and policies in place to make sure there are no breaches.
So there you have it, hiring a third party service provider to handle your medical answering needs is beneficial in more than one ways. Hence why not outsource this critical task to a premium service provider like us? Leveraging our immense experience in the industry, we will position ourselves as the front door to your organization and act as an avenue through which the patients can contact your practice at any point of time, without facing any inconvenience.
Contact us immediately and outsource your medical answering needs.