Change is a norm in every field and the world of customer service is no exception. If you think that you are delivering outstanding customer service now, the truth is that in the world of ever changing customer expectations, what seems satisfactory today might simply be obsolete within a matter of few months. With this in mind we have put together a list of customer support service statistics that will help you to understand what…
Too often people think that the only way to grow their business is to find new customers. But what they…
Do you want to give a new lease of life to your contact center business? Well, the most celebrated and…
Do you aspire to deliver exceptional customer service that knocks the air out of your competition? Then don’t leave anything for chance. Make the focus on providing great customer service a norm, an expectation of your company, rather than an exception. And avoid getting into bad habits such the ones mentioned below that will hamper customer experience. 1. Ignoring Customer Feedback How will you feel when a well-constructed feedback of yours is discarded by someone…
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