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Do you aspire to deliver exceptional customer service that knocks the air out of your competition? Then don’t leave anything for chance. Make the focus on providing great customer service a norm, an expectation of your company, rather than an exception. And avoid getting into bad habits such the ones mentioned below that will hamper customer experience. 1. Ignoring Customer Feedback How will you feel when a well-constructed feedback of yours is discarded by someone…

Research has revealed by offering mints to the customers along with the bill, waiters can augment tips by more than 24%. Do you know why? Of course, it is not the mint that is motivating the customer to give better tips; rather it is the power of personalization. Unfortunately, in today’s age of technology, many companies, especially those associated with the call center industry, are failing to understand the true power of personalization and are…