Most companies aspire to provide exceptional customer service. In fact as per recent survey, more than 90% of companies world over want to be counted among the best when it comes to delivering great customer service. But this aspiration is not getting converted into tangible results. One of the major reasons for this is the short-sighted outlook of these companies towards customer service. They think that exceptional customer experience can be delivered just by training…
Trin! Trin! The phone rings and George has a mere 20 seconds to get ready with his headphones and answer…
Research has revealed by offering mints to the customers along with the bill, waiters can augment tips by more than…
It is no secret that customers, in general, like to avoid any kind of interactions with customer service representatives over the phone. A few even fringe at the thought that they have interact with a rep to wade through the prevalent problem. And one common emotion that dominates customer during every service interaction is rage. But aren’t customer service agents supposed to offer help and resolve customer issues? Then why all this hate? It is…
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