Toll Free No: 1877-374-0211

customer support

It is no secret that customers, in general, like to avoid any kind of interactions with customer service representatives over the phone. A few even fringe at the thought that they have interact with a rep to wade through the prevalent problem. And one common emotion that dominates customer during every service interaction is rage. But aren’t customer service agents supposed to offer help and resolve customer issues? Then why all this hate? It is…

As businesses increasingly go online, customer care would play a bigger role in determining their fate in the market. This is because, for online customers, the only real point of contact is the call center and so the onus of making the right first impression squarely rests with the call center. However, the inconsistent level of service excellence offered by call centers has for long been a pain point for businesses. Today, this problem stands…