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Research has revealed by offering mints to the customers along with the bill, waiters can augment tips by more than 24%. Do you know why? Of course, it is not the mint that is motivating the customer to give better tips; rather it is the power of personalization. Unfortunately, in today’s age of technology, many companies, especially those associated with the call center industry, are failing to understand the true power of personalization and are…

Gone are the days when virtual agents where just a concept on drawing board. Today it is a reality that is quickly augmenting and replacing the need for human support personnel. And everyone, including small and large companies, have embraced this trend by employing virtual agents in large numbers. For instance consider SFR, a subsidiary of mobile communications giant Vodafone, which has employed virtual agents to carry out nearly 750,000 conversations a month. Or consider…