Trin! Trin! The phone rings and George has a mere 20 seconds to get ready with his headphones and answer the call. “Thank you for choosing us. My name is George. How can I help you,” says the young agent who is in his mid-twenties. Guess what he hears in response? “Oh my god! Finally someone picked the call. By the way, why the hell did you take such a long time to answer my…
Research has revealed by offering mints to the customers along with the bill, waiters can augment tips by more than…
It is no secret that customers, in general, like to avoid any kind of interactions with customer service representatives over…
We have all had the experience: we phone our cable company, wireless provider or our utility, talk agitatedly about the pressing issue, go through all the troubleshooting steps, and bang! The call center executive on the other end says, “Sorry sir. There’s nothing more that can be done,” and hangs up the phone. Well, this might have gone unnoticed during the pre-internet era, but not anymore. The Internet is brimming with tons of customer service…
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