How would you rate your customer service? Majority of businesses — in fact nearly 80% as per a recent study — believe that they provide high quality customer service. Yet, only 8% of customers reciprocate this feeling. What this shows is that there is a fairly huge disconnect between customers and businesses in the industry, and if not handled correctly this difference can cost very dearly. The following infographic is an example this- Don’t know…
When it comes to business process outsourcing services, there are two countries in the world that rules the roost –…
Time and again, experts have reiterated that social media is the future of customer service, and they’re absolutely right in…
Few things (if any) are more important than good quality customer service in the current business environment. It is what sets you apart from the rest in the industry! Of course, price has been and will continue to be a deciding factor in whether the customer opts do business with a brand or not, but it’s the quality of service that will drive customers to come back each and every time. Let’s understand this with…
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