When it comes to business process outsourcing services, there are two countries in the world that rules the roost – India and the Philippines. In fact, in recent times competition between the two Asian countries has become so severe that at times it is quite difficult to pick a clear winner. Let’s understand this fact by comparing the strengths of both the nations- Conclusion Both these nations complement each other with regards to time-zone, work…
Time and again, experts have reiterated that social media is the future of customer service, and they’re absolutely right in…
Few things (if any) are more important than good quality customer service in the current business environment. It is what…
Change is a norm in every field and the world of customer service is no exception. If you think that you are delivering outstanding customer service now, the truth is that in the world of ever changing customer expectations, what seems satisfactory today might simply be obsolete within a matter of few months. With this in mind we have put together a list of customer support service statistics that will help you to understand what…
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