In an industry where customers are the king, the only way businesses can stay ahead of the curve is by adapting to every changing customer expectations. This includes letting the customers select the way they want to get in touch with you. Though accommodating multi-channel capabilities allow your business to meet this need, but is it enough? “No,” say experts. As per them, “It is not about having presence on all the available channels. Rather…
Putting the right tools and strategies for customer service in the hands of agents is an excellent method to guarantee…
Increasing the quality of customer service delivered in a contact center is all the more important as losses stemming from…
Jimmy Dean once famously said, one cannot change the direction of the wind, but one can adjust the sails to reach the destination. Nowhere does this notion holds true than in the field of customer service. The nature of today’s customer service industry is changing rapidly. New trends are emerging with every passing day and if you aspire to succeed in such an ever-changing environment, you cannot simply opt to under look all the happenings.…
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