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Increasing the quality of customer service delivered in a contact center is all the more important as losses stemming from unsatisfied customers run up to $62 billion per year. Delivering great customer service however, is much more than just sticking with a tried and tested plan, instead it means taking current trends into account and meeting them on the fly. With this in mind, we discuss some of the trends that are going to influence…

When it comes to business process outsourcing services, there are two countries in the world that rules the roost – India and the Philippines. In fact, in recent times competition between the two Asian countries has become so severe that at times it is quite difficult to pick a clear winner. Let’s understand this fact by comparing the strengths of both the nations- Conclusion Both these nations complement each other with regards to time-zone, work…