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customer support

In today’s competitive business landscape, building customer relationship is no longer dependent just on how great your customer service department is. It’s determined more by how you track and simplify your customer’s journey; as they crisscross different channels to make up their mind on your product. Deliver a coherent and aligned experience across all platforms and they will cozy up to you. The out of the world experience offered by Disney to its visitors –…

Increasing the quality of customer service delivered in a contact center is all the more important as losses stemming from unsatisfied customers run up to $62 billion per year. Delivering great customer service however, is much more than just sticking with a tried and tested plan, instead it means taking current trends into account and meeting them on the fly. With this in mind, we discuss some of the trends that are going to influence…