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customer support

Customer service has always been in high demand because customer service is the key to building a loyal customer base. This is because customer service is the key to build a loyal customer base. With the rise of consumerism, customers expect 24/7 customer services. Without a trustworthy, efficient, and effective customer service, any venture stands the risk of losing its trust with its customers. Outsourcing myths have been propagated for years in many forms and…

Putting the right tools and strategies for customer service in the hands of agents is an excellent method to guarantee increased customer satisfaction. Often however these tools and strategies are much more than just implementing a software or providing specific training and improving skills of the agents. As customer service enters new territories in current times, we’ve outlined the top five strategies that deliver the best results and returns on investment via use of technology. Setting up an Online…