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customer service

Putting the right tools and strategies for customer service in the hands of agents is an excellent method to guarantee increased customer satisfaction. Often however these tools and strategies are much more than just implementing a software or providing specific training and improving skills of the agents. As customer service enters new territories in current times, we’ve outlined the top five strategies that deliver the best results and returns on investment via use of technology. Setting up an Online…

How would you rate your customer service? Majority of businesses — in fact nearly 80% as per a recent study — believe that they provide high quality customer service. Yet, only 8% of customers reciprocate this feeling. What this shows is that there is a fairly huge disconnect between customers and businesses in the industry, and if not handled correctly this difference can cost very dearly. The following infographic is an example this- Don’t know…