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customer service

Trin! Trin! The phone rings and John, a customer service representative employed by a reputed company, hurries to pick up the call. Before he could even utter a word, the customer at the other end of the phone starts yelling, “I’ve had enough of you. I want my issue to be resolved immediately.” And he demands to speak to a superior. Upon hearing this, a visibly stunned John, tries to calm the air by using…

There are two main advantages of providing great customer service in your call center. The first is that your customers will be satisfied with your service and maybe even recommend you to others. The second is that after pleasing numerous customers, eventually, your company will develop a reputation for amazing customer service. And that reputation alone can go a long way towards bringing in more revenues to your business. With this in mind we have…