Customer support can make or break a business because it is that powerful. Every customer is valuable and providing the best service is the key. If you take the time to provide fantastic support to your customers then your loyal customer base will increase and it becomes easier to coax new customers to become your long-term customers. This comprehensive guide will help you understand the term in detail. Additionally, you will find out why you…
Recently, a frustrated customer decided to cancel his association with Comcast and dialed the customer care number. But nothing could…
“By 2020, customers will manage 85% of their relationship with enterprises without interacting with a human.” – This was one…
2018 is round the corner and businesses can expect to see continued investment is automation and self-service as they are now geared towards enabling customers to do direct transactions and interactions themselves. Needless to say, this kind of shift in customer service model has brought about a change in the way contact centers operate and this blog is dedicated to uncovering them- Push Towards Self-service Will Reshape Call Center Performance Indicators With the shift in…
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