Covid-19’s impact is still being felt everywhere. And businesses haven’t been safe from the negative consequences because the battle isn’t over yet. However, outsourcing call center services especially to India can help give relief to businesses as it can take off some load and ensure you still meet your customers’ expectations with no language barriers.
Covid-19 Impact On Businesses
Outsourcing call center services are necessary for businesses during this time because when the pandemic hit, businesses had very short notice to shut down their operations. This didn’t allow time for planning as there was so much uncertainty and no one was sure when they could get back to their usual way of operating. Covid-19 caused many businesses to shut down their operations because they were running losses which lead to loss of revenue and people losing their jobs. Although some businesses managed to stay afloat trying to lessen the damage, others weren’t as lucky. If you want to get back your business on track, then outsourcing to call center service providers like ExpertCallers can help in many ways.
Covid-19 Impact On Customer Services
Covid-19 had a major impact on customer services. As online shopping grew, people starting using digital support channels more while calling customer support also saw an increase all over the globe. The channel preferences of customers weren’t the same and they differed according to regions and businesses. To say customer service became more important than ever is an understatement. Today, as Covid is still a reality, businesses can handle the impact by outsourcing customer service operations so they can better handle the high volume of customer requests coming their way.
How Outsourcing Call Center Services Can Benefit Your Business During This Period
How much you will gain and benefit from outsourcing services depends on the service provider you pick and the range of services they provide. Here are some of the major benefits you must know about when you outsource call center services to India or other countries during these testing times.
Professional service
Outsourcing can help you efficiently run your business as the service providers have professionals who work as agents to help resolve your customer queries and concerns. These professionals have years of experience and know-how to tackle simple and complex interactions with different customer types. These call center agents work faster and due to their expertise are trained to resolve problems faster thereby increasing customer satisfaction rates. As more customers are calling, ensuring you have a professional team of agents, like ours at ExpertCallers, talking to them will give your customers peace of mind which can positively impact loyalty.
Manage demand
Covid brought about changes in customers that no-one anticipated. One of these changes was the change in call volumes to businesses. As a business, you don’t want to keep your customers waiting. When you outsource, you don’t need to worry about your precious customers waiting. Whether your employees fall sick or take leave or you have an influx of calls, you want to have the resources to manage demand at all times. Outsourcing gives you the confidence that you can meet demand. Even if you have hundreds of customers calling, outsourcing the services can ensure all your customers are attended to so they feel like a valued customer.
Reduces stress on employees
Call center outsourcing in India is very beneficial because you can reduce a load of stress on your employees without having to worry about the quality of service. The transition from working in your business to working remotely is challenging for many people and your employees might already be trying to get used to this new normal. How long it takes for the transition to take place varies from person to person but it has been a challenge for most. Instead of distributing the call center related activities among employees, it is best to outsource because it will help lessen their stress. This in turn can enhance productivity and increase employee morale which is significantly important during these times.
Ahead of the competition
In these trying times, you don’t want to be another business that is making plans to shut down. Whether you are a small business or a large one, you want to stay ahead of your competition at all times. Outsourcing can help lessen the burden when there is already so much going on in your business. Instead of losing out to competition, you can outsource calling services to companies like ExpertCallers so you can run your business and emerge successful even after Covid’s impact has dampened. Outsourcing your calling services, both inbound and outbound, ensures you don’t lose any potential customers while staying competitive.
Save more
You can reduce operational costs when you outsource. Imagine if you had to set up an in-house call center or rather a remote call-center at this time. You need resources for that, planning, and time. You can save significantly through outsourcing because you are only paying for the services of the provider when you outsource. Cost-cutting this way will ensure you have enough money with you to invest in other aspects of your business or store in case of business-related emergencies.
Call centres are a popular option for customer support, but you may not have the resources to set up your own. Fortunately, there are plenty of outsourcing options for call center operations. In fact, you can even find affordable, high-quality services out of the country. If you’re looking into outsourcing customer calls, consider partnering with a vendor in India.
Call Center Vendors in India Have Lots of Experience
Many companies — even national corporations — have already moved their call services to India. As a result, many vendors have years of experience and cutting-edge technology. As more people decide to outsource, that pool of resources will grow.
Many Professionals Speak English
Language is a common concern when outsourcing to another country. Will the representatives be able to communicate in customers’ native tongues?
If your customer base is mainly English-speaking, you don’t have to worry. Many Indian professionals speak English, and call centres specifically look for individuals who have experience communicating with English-speaking customers.
You Can Offer 24/7 Service
Call center outsourcing vendors in India are in a different time zone, which means they can answer calls when your U.S.-based representatives are recuperating at home. Customers appreciate 24/7 support, especially when they’re located all over the world. If you want to provide the best customer service, you should consider outsourcing to India.
India’s IT Infrastructure Is Robust
The Indian government is investing in IT structure through a program called Digital India. Under the program, companies will have greater access to the internet and other essential tech services every year, which means you can get reliable service for less.
The Workforce Is Highly Educated
About 200,000 IT professionals graduate from Indian universities each year. These are the representatives helping your customers and delivering high-quality service.
If you’re about your choice of partner, Expert Callers can help. We have vendor locations in several countries, including India. To learn more about our services, contact us online or call 1-877-347-0211.
How Call Center Services Like ExpertCallers Helps You Reach Excellence Even During This Period
ExpertCallers is not just one of the call center service providers in India and other countries, but it is counted amongst the best. This recognition comes from our ability to provide comprehensive call center solutions tailored to businesses in different industries. The attention to detail, expertise, cost-effective solutions, transparency, security mechanisms, and multi-lingual support are some of the advantages of using ExpertCallers for your business’s inbound and outbound calling needs. Some services offered by ExpertCallers include customer retention, sales support, customer transaction, customer acquisition, debt collection, market intelligence, and information verification services.
The sudden onset of the pandemic threw businesses in a fix and while things haven’t normalized yet like the pre-Covid time, outsourcing enables you to fill the gap and ensure your business runs smoothly. When you select a trusted outsourcing services provider like ExpertCallers, you can rest assured that you will get nothing short of brilliant service. Outsourcing call center services can help you manage your business better while leaving the professionals to take care of the call support aspect. Get started today and start making a difference so your customers remember how helpful and attentive you were during the Covid time.
