The task of a call center can be challenging at the best of times and it can be worse when you are interacting with people from diverse cultural backgrounds. But that does not mean that you can’t effectively carry out your duties at these hard times. Here are some surefire ways in which you can communicate with people from diverse cultural background and be thoughtful about their sentiments: 1. Listen Active listening will not only…
It is arguably the worst time for telemarketers! On one end, the number of people enrolled in the National Do…
There are two main advantages of providing great customer service in your call center. The first is that your customers…
Do customers find it hard to trust contact centers any longer? So it seems, if we go by the findings of a 2015 report by Dimension Data, which says customer experience has seen a steady drop for 4 years in a row. If this trends keeps continuing, contact centers will find themselves trapped in terrible credibility crisis. Today, with the advancement in mobile and web, customer expectations are changing fast. Although contact centers have been…
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