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Dive into Our Thoughts on Customer Support


In an age where content is king and personalization is the key to consumer engagement, one of the most significant challenges businesses face is simultaneously upholding brand safety. Brands are expected to deliver personalized experiences at scale while adhering to brand safety guidelines. This feat is achievable through the combination of atomic content and Content Moderation. As said by Kentico.com, the desire for personalization in the branding experience is undeniable: A significant 71% of consumers…

The e-commerce world is expanding at a breakneck pace, and the spotlight falls on the meticulous orchestration of order fulfillment operations. These operations are a complex tapestry of steps, a maze that needs to be navigated strategically to ensure customer satisfaction and business success. This complex process necessitates careful oversight and the integration of specialized roles to function seamlessly.  Among these roles, buffer agents emerge as vital cogs in the e-commerce machine, their role often…