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Dive into Our Thoughts on Customer Support

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A Statista study found that the use of emails can increase up to 3% each year from 2018 until 2023. Many businesses aren’t taking email support seriously. And that’s a lost opportunity. While phone support and chat support might seem like they are taking away email support’s share, that isn’t simply true because people are still using emails and it is far from dead. Emails are still as relevant as they were before but in…

An inbound call center is a setup whereby customers call and find out more about what they are interested in. For example, let us say a business has launched a software tool. An inbound call center is responsible for taking calls from customers who may have a query. Generally, existing customers or new customers who are interested in the products and services offered by a business call an inbound call center. The services offered by…