With the rise in the average incomes of people, most of them spend extensive amount of money on ordering food from eateries. They prefer ordering it to their location of residence according to their convenience and hence look for call-in delivery services.
With the growing number of restaurants and consumers, the competition to provide the best customer food delivery services has drastically increased. Most of the restaurants are now seeking third-party support to help them take orders, deliver customer satisfaction and enable business growth at lower costs.
The following are the reasons for restaurants choosing to outsource their order taking service needs:
1) No More Juggling Between In-House and Call-In Services
When you employ your in-house staff to cater to dine-in customers as well as the delivery orders, it would be a daunting task for them to succeed in providing optimal customer satisfaction. By outsourcing to a third-party customer servicing company, your staff could focus purely on keeping the dine-in customers happy. The call-in customer orders would be taken care of, to prevent any chances of missing customer orders. Not only will this increase your business revenue, but also would increase its reputation in terms of serving customers.
2) Reducing Order Taking Errors
When the dine-in customers come at peak times, the restaurant could get busy in catering to them. The environment of the dining hall could get buzzing or noisy for your staff to professionally take error-free call-in customer orders. By outsourcing to a third-party order taking service provider, the possibilities of errors can be reduced to nil. There is yet another benefit. It always saves restaurants from issues arising due to attritions thereby delivering consistent customer service.
3) Improved Business Revenue
The agents employed in reliable order taking outsourcing companies are highly skilled in communicating with customers. Their polished language proficiency would give an edge to your business since their professionalism would decrease any chances of the customer hanging up on call due to dissatisfied call-in service experience. Additionally, third-party agents can seamlessly employ cross-selling and up-selling methods to help your customers get the best deal. This would in turn maximize your business revenue.
4) Reduced Costs of Investments
Investing for in-house agents to provide call-in customer order taking support would be expensive when compared to outsourcing these needs to a third-party service provider. The costs of managing the resources, architecture maintenance, pay-roll and other benefits would increase costs for your business. The third-party order taking service provider not only provides 24×7 services but could also render multi-lingual order taking support with great efficiency. This would help your business reach to wider customer-base.
5) Taking Customer Feedbacks Sincerely
When a restaurant strives to improve its service levels by taking their customer feedbacks sincerely, it enhances the service quality and adds to customer satisfaction. Third-party outsourcing company are proficient in collecting customer feedback and give you the right inputs to improve your services. This would make your business stand apart since, shortcomings as identified by the customers get plugged quickly.
6) No More Time Wasted on Re-Directing Customer Calls
If your restaurant has multiple branches, chances of customers contacting the wrong branch is always high. This may become an issue at times. Their call would have to be redirected to the nearest branch of your restaurant. By outsourcing order taking services you ensure all customer calls are directed to professional agents who would guide customers to place orders in the right place.
If you find it difficult to trust a third-party vendor to carry out your order taking services, then you are mistaken. Third-party service providers follow stringent procedures to keep their clients happy. They adapt themselves to your restaurant culture and are accountable by every means. Therefore by outsourcing your order taking services you make your service more streamlined and efficient.