What’s common between a bank, your cellular service provider and your favourite e-commerce platform? All the above have a killer inbound call center strategy in place. A successful inbound call center is the final step that closes the provider-consumer circle. It establishes brand reputation and increases customer satisfaction by addressing their doubts/queries/feedback. Better satisfaction means more word-of-mouth goodwill ensuring a healthy influx of new customers and increased profits. Hello from the Other Side Besides selling…
