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inbound call center

Covid-19 is spelling trouble for businesses everywhere. The move from in-store to digital operations is proving to be a major hurdle for many businesses as they are coming to terms with this new reality. This sudden shift has left many businesses crippled and data security is a part of the bigger picture that not all businesses are thinking about. Security has always posed a big threat for businesses with extensive customer data, but today, when…

There is no denying the fact that with the emergence of new age support channels such as chat, e-mail and social media, traditional channels such as voice calls have lost their sheen. But this doesn’t mean that you have to put your inbound voice channels into cold storage. You can still leverage mileage by implementing appropriate inbound call strategies that makes every interaction more personalized, interactive and effective. https://youtu.be/johAd3OHK-k Here is a detailed analysis of…