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customer satisfaction survey

What is the easiest way to understand what customers need? In today’s world of numerous options, how do brands deliver precisely the right product or service that their buyers are after? The answer is simple. Brands can get deep insights into their customers by simply asking them about it, i.e., by taking a customer service survey. Take, for instance, Uber. This multinational ride-hailing company has two sets of customers — the drivers and the passengers.…