Customers’ expectations have changed over the years. And one of them is regarding live chat. Today, more than 40% of customers expect every business to have a live chat. 50% of customers who browse using their phone expect businesses to have live chat support services available. Experts have predicted the growth of live chat to grow at a rate of over 80% in the next two years. Moreover, over 40% of online buyers and customers…
If you could learn all about customer experience from only one person in this world, we’d recommend Jeff Bezos. Here’s…
The key component of any successful customer service strategy is the online chat support system. As opposed to calling up…
Picture this: A customer browses through your e-commerce website and adds a few items in the shopping cart. But before he could take the next step, a question pops up in his mind. He looks around for help, but doesn’t have too many options. Frequently asked questions are too rudimentary and email support is too time-consuming. And then there is no question of calling or navigating through the rigors of self-help. Finally, he gets frustrated…
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