If you could learn all about customer experience from only one person in this world, we’d recommend Jeff Bezos. Here’s what Amazon’s founder has to say about it – We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. Let’s break this analogy down with one basic question. How can you be…
Online chat support has become one of the most crucial components of customer service strategy followed by companies these days.…
Picture this: A customer browses through your e-commerce website and adds a few items in the shopping cart. But before…
As per recent study, online chat support is for more efficient for providing customer service than both telephone and email. And the reasons for this are many, starting from faster problem resolution and reduced expenses to customer convenience, proactive outreach and improved analytics. Go through the SlideShare presentation to get a clear picture- Why Online Chat Support is a ‘Must’ for Businesses? from ExpertCallers
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