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Chat Support

Customers’ expectations have changed over the years. And one of them is regarding live chat. Today, more than 40% of customers expect every business to have a live chat. 50% of customers who browse using their phone expect businesses to have live chat support services available. Experts have predicted the growth of live chat to grow at a rate of over 80% in the next two years. Moreover, over 40% of online buyers and customers…

Picture this: A customer browses through your e-commerce website and adds a few items in the shopping cart. But before he could take the next step, a question pops up in his mind. He looks around for help, but doesn’t have too many options. Frequently asked questions are too rudimentary and email support is too time-consuming. And then there is no question of calling or navigating through the rigors of self-help. Finally, he gets frustrated…