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Chat Support

A recent Gartner report suggests that prominence of live chat as a customer engagement channel will grow from 2% to 10% of all interactions by 2018, with over 80% of companies making a dash to make this service available for their customers. Considering the direct benefit that live chat offers to both customers and the companies, this trend shouldn’t be a surprise to anyone. However, from a business perspective, is just providing live chat as…