The key component of any successful customer service strategy is the online chat support system. As opposed to calling up the customer care number and waiting for hours before getting connected with the service team, online chat support ensures a convenient and effective way for both to stay in touch. The chat function is integrated into business processes to improve the support experience. However, service representatives often find it difficult to communicate through multiple chat…
Picture this: A customer browses through your e-commerce website and adds a few items in the shopping cart. But before…
As per recent study, online chat support is for more efficient for providing customer service than both telephone and email. …
A recent Gartner report suggests that prominence of live chat as a customer engagement channel will grow from 2% to 10% of all interactions by 2018, with over 80% of companies making a dash to make this service available for their customers. Considering the direct benefit that live chat offers to both customers and the companies, this trend shouldn’t be a surprise to anyone. However, from a business perspective, is just providing live chat as…
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