How often do you see customers visiting your office to ask you to fix an issue in the app?
Not often, right! It is because your customers are able to find resolution to their issues by reaching out to your inbound call center, right from the comfort of their home.
Inbound call centers play a big role in helping you connect with their customers, anytime and anywhere. Companies use inbound call center services to serve different needs. These include sorting out customer issues, providing tech support, and even helping in selling products.
4 Business Types That Require an Inbound Call Center More Than the Rest
Any company belonging to any industry can benefit from inbound call centers. But some industries need it more than others. Service-based companies are the chief beneficiaries. Their operations require necessitate maximum client interaction. These industries are:
1. Healthcare
Companies in this sector have to provide high-quality customer service to patients. Imagine the horror of not being able to reach out to your health-care center for an emergency appointment.
Inbound call centers can help healthcare enterprises to handle calls from patients, book appointments, and share insurance-related information. The possibilities are many.
With an inbound call center in place, healthcare employees can focus their energies on doing what they do the best. That is, taking care of the patients.
2. Banking & Financial Services
The inbound call centers of banking and financial services receive huge amounts of calls every day. That is a given because you will not find people who aren’t customers of this sector.
Banks need inbound call centers to guide their customers in many things. That includes opening or closing accounts, information on saving deposits and schemes, reporting theft or loss of cards, loan repayment and closing, etc.
A banking or financial services company needs a dedicated team to reply to all the queries of the customers in a professional manner. Failure to do will spell disaster, as most of their competitors have an efficient call center in place.
3. E-commerce & Retail Businesses
The competition in retail and e-commerce sector is cut-throat. At the same time, customer expectations from brands are sky-high. You cannot overcome these challenges without a well-functioning inbound call center in your organization.
Every time you solve a customer’s problem, when they get in touch with you, you earn more trust and loyalty from them. A recent study by, HubSpot proves the same point. It says that about 93% of customers stick with a brand that delivers good customer service.
4. IT Enterprises
IT companies depend on inbound call centers for their help desk and trouble shooting capabilities. The IT companies need inbound call center for things like
- Pre-sale technical support
- Handling customer’s computer or IT related issues
- Post- sale support
- Passing on Warranty Information
- Network Support
The inbound call center also helps IT companies increase their sales. They do this through inbound telemarketing services.
Is an Inbound Call Center Important for Your Business?
A big yes! Unless you want your customers to walk the other way. We are not exaggerating. A 2022 research by Khoros reveals that nearly 65% of customers switch brands only due to bad customer experience.
Inbound call centers are the most integral part of customer service. You cannot have A-level customer service if you don’t give your customer the chance to get in touch with you via an inbound call center.
An inbound call center is a must for your business if:
· You Receive a High Volume of Calls
Is your business is getting many calls in a day? If so, your existing staff may not be able to do justice to either of their calls or their actual tasks. Their productivity will take a big hit. In this scenario, you have no choice but to set up an inbound call center.
· Your Business Is Growing Fast
Are you witnessing a rapidly expanding customer base? Congratulations! But it means you must step up your customer service to meet the growing demand.
You can either do it by setting up an internal team to answer all the incoming calls. Or you can opt for call center outsourcing services. The latter can be easily scalable to changing demands, and it’s usually more cost-effective.
How Do We Help You with Our Inbound Call Center Solutions
We are one of the most respected inbound call center outsourcing companies around the globe. Several companies have leveraged our wide experience in the industry to serve their customers better.
Our inbound call center services have assisted several banking and financial organisations. We make sure we follow all the protocols and procedures laid down by our BFSI clients. This is to ensure that we maintain data integrity and information confidentiality. Our ISO certification is a testimony of our dedication to safeguarding information.
When dealing with healthcare businesses, we understand how critical it is to maintain accuracy, speed, and professionalism. To this end, we make sure that for such businesses, we hire only those agents who have a minimum of 6 years in the field. We are also an HIPPA-compliant organisation. This ensures the safety of your patient information.
We have several retail customers benefitting from our inbound call center services. Our 24×7 inbound call center support has helped these business jump ahead in terms of brand loyalty. We do not only solve the issues promptly but also help in driving sales through our upselling and cross-selling services.
Who we Are and What Makes Us Industry Experts
This article is written by the authors at Expert Callers. We provide call center services to businesses of all sizes. Our inbound call center services include customer service, social media management, answering services, inquiry handling among others.
