Almost every contact center has battled efficiency issues at some point in its history. When it comes to keeping expenses down in the call center, efficiency is a major issue. Managing unexpected increases in staff turnover, demand, and other frequent call center issues only makes things more difficult for managers who are trying to build a productive, efficient, and successful team. There are a few things we’ve discussed in this post that can help businesses…
The success of outbound calling efforts depends on many factors. The good news is most of them are under your…
The competition in the world of business is ever-increasing, irrespective of the segment you are operating in. If you want…
Did you know most sales reps have to make 6 to 8 calls before they can close in on a deal and before they can say a lead became a client? Now, that’s a lot of effort! This eats into the productive time of your sales crew, and for this purpose, you have to set up an outbound call center. This department looks into outbound calling strategy, wherein the purpose isn’t just to market and…
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