Whenever an outbound contact center agent picks up the phone and initiates a call, 98 out of 100 times he fails to make any impression whatsoever, which is not acceptable. But the good news is that there are certain ways in which you can improve these numbers. This blog is dedicated to uncovering those outbound call center best practices that will help you strike gold. 1. Utilize No Pause, Predictive Dialers: People might plan to…
