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inbound contact center

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Businesses today have the challenge of catering to an impatient generation. People’s attitude towards businesses has changed. They aren’t okay with waiting on long queues at supermarkets. Hence, they simply choose to buy stuff online. This demand for instant response makes it essential for customer care to adapt and evolve. Inbound call centers have to do it sooner than other departments, because of two reasons. First, people are busy and do not want to endure…