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Client Relationship Officer – Email Support

Designation: Client Relationship Officer - Email Support
Project: International - Nonvoice
Job Location: Bangalore
Gender: Female Male
Working days: 5 Days
Work Timing: Flexible for shifts (24/7)
Weekly off: 2 Days (Rotational)
Education Requirements: 10th Pass/Plus 2/Graduate
Employement Type: Full Time
Salary Range: 2-2.5LPA
Experience: 6 months to 1 year of experience
Skills Set: Ability to work under pressure Good Tying Skills (Min Speed 30 WPM) Good Verbal & Written English Communication Skills PC Skills
Requirement: Email support
Interview Type: HR Round & Operations Round
Language: English

Job Summary

  • Maintaining a positive, empathetic and professional attitude towards customers at all times
  • Responding promptly to customer queries
  • Communicating with customers through Emails
  • Providing accurate, valid and complete information by using the right methods/tools.
  • Handling customer complaints provide appropriate solutions and alternatives within the time limits
  • Following up to ensure resolution
  • Achieving Daily Target without compromising on quality
  • Acknowledging and resolving customer complaints within stipulated timelines
  • Maintaining required documents, reports and trackers

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