Outsource Dormant Customer Reactivation services

Reducing Customer Churn, Increasing Revenues

ExpertCallers specializes in reactivating dormant customers, who have not done business with a company for months or even years. Leveraging our over 12 years of experience in the industry, we seamlessly connect with customers of the past and meticulously communicate the exact reasons why they should re-engage with the brand.

We reactivate dormant customers by connecting with them at the personal level through:

Newsletters
Email marketing
Direct mail marketing
Incentive programs and more!

Our Well-designed Dormant Customer Reactivating Process

ExpertCallers dormant customer reactivation outsourcing services focuses on helping inactive customers to pursue active interest in businesses offered. This practice not only boosts revenue, but also helps to maintain good relationship with existing customers. Some of the steps that we follow as a part of the process include:

Assess the needs of the client and design a customized strategy to best meet the demands
Work with the client to decide on who to call, how often and when to pass leads or customer complaints and concerns back to you
Set and agree on campaign targets

Develop a unique and personalized sales pitch for each stage of the customer’s journey
Start communicating the advantages of client’s products or services across channels
Campaign tracking and reporting

Our expert team work with dormant customers to update them about services, introduce new products or services, which can help build valuable customer relationships.

Companies Across Industries Outsource Dormant Customer Reactivation Services to ExpertCallers

Being a leading customer reactivation company, our dormant customer reactivation services can be customized to meet the needs of companies across industries. This includes:

Aerospace & Defence
Automotive
Automobiles
Banking & Financial Services
Capital Markets
Communications
Consumer Goods and Services
Customs Brokerage
Consumer Packaged Goods

Energy and Utilities
Education
Healthcare
Logistics
Manufacturing
Market Research
Media and Entertainment
Medical Devices

Network Equipment Providers
Oil & Gas
Pharmaceutical & Life Sciences
Platforms & Software Products
Public Sector / Government
Retail & Ecommerce
Securities & Capital Markets
Telecommunications
Securities & Capital Markets

We are Different; Here's Why

Multi-channel Expertise

Our trained and experienced agents specialise in engaging customers across various communication channels. This ensures that there is consistent and effective communication across all the channels.

Cost-Effective Pricing

Our pricing structure can be customized depending on the project, skills required to complete the task, call volume and number of hours needed to complete the project.

24X7 Service in 40+ Languages

Leveraging our global delivery centers in five different geographies, we deliver round-the-clock services in the language that the customer is most comfortable with.

Here’s How Companies Have Benefitted by Outsourcing Reactivating Dormant Customer Services to ExpertCallers:

Our outsourced dormant customer reactivation services helped a leading product manufacturing company to reactive 70% customers who were dormant for more than six months and increase revenues by 120%.
We helped a leading entertainment production company in USA to retain most of their premium subscribers by sending out highly targeted email alerts.

Why Outsource Reactivating Dormant Customer Services to ExpertCallers?

The benefits that you’ll gain when you outsource dormant customer reactivation services to an expert customer reactivating company like ExpertCallers are many. This includes:

70% increase in customer retention
Strict adherence to your guidelines and specifications
Maximum customer satisfaction
24X7 assistance
Flexible and transparent pricing without hidden costs
Customized support services
At least 40% savings on operating costs

When you outsource dormant customer reactivation services to ExpertCallers, you’ll partner with a customer reactivation company that is extremely skilled in helping you connect with customers, grow your business, increase profits and create long lasting relationships with your customers.