Insurance Claims Processing Services

Better Claims Processing, Faster Results

ExpertCallers effectively integrates technology, experienced personnel and flexibility to provide end-to-end property and casualty insurance claims processing services.

We understand that for every claim that is not closed in-time, the administrative costs incurred by you will go up. For that reason, we strive to reduce the open-to-close ratio that can cost you big bucks. From our team of experienced domain experts to our established processes to our global delivery centers to our modern claims management system, everything we do is focused on communicating clearly and working efficiently so that we get it right the first time, every time.

Insurance Claims Types that We Handle

How We Do It


1

New Claim

  • Claim center receive new claim
  • Quality and register info
  • Confirm to insured
2

Assign

  • Assign to adjuster
  • Confirmation request
  • Adjuster confirm assignment
3

Inspection

  • Plan inspection
  • Contact insured
  • Perform and report inspection
4

Estimate

  • Prepare estimate
  • Enter time & material
  • Approve estimate

5

Settlement

  • Contact insured
  • Negotiate
  • Make settlement
  • Make payment
6

Perform job

  • Assign to repair
  • Get parts & equipment
  • Perform job tasks
  • Report job
7

Close Claim

  • Complete claim info
  • Claim analysis & Evaluate
  • Report claims
  • Close claim

Insurance Claims Processing Services


  • Insurance claim setup
  • Insurance claim eligibility and estimation
  • Claim document imaging
  • Disbursement
  • Full claim adjudication
  • Fast tract adjudication
  • Claim support and auditing
  • Account settlement
  • Modernization of legacy applications
A rise of 2% in claims processing errors causes an unnecessary administrative cost of $1.5 billion to the health system – American Medical Association

We are Different; Here's Why

Uncompromising Quality

Our clients don’t compromise on quality and so do we. Banking on centralization to reduce touchpoints, systems enhancements to streamline workflow, and data analytics to take informed decisions, we have created a billing system that churns out cent percent accurate results day-in and day-out.

Unbeatable Open-To-Closing Claim Ratio

We believe that one of the easiest ways to improve open-to-close claim ratio is by reducing claims submission errors. And we strive to put this belief to practice by adopted of best-of-the-breed techniques and technologies – automated systems for chosen areas, understanding of deep internal codes, fraud control technology – which are particularly intended to keep this impediment at bay.

Control Over Changing Market Conditions

In an industry where change is a norm, one of the easiest ways to stay afloat is by partnering with us. Our claims processing services is flexible enough to adapt to latest business shifts and help you respond appropriately to the changing conditions

Why Outsource to Us

  • We helped a leading insurance company increase customer retention and acquisition
  • We transformed key processes for a health insurer to boost customer satisfaction
  • We freed up managers of an insurance company to focus on claims operations performance improvements
300+
Insurance Claims Processing Agents
500
Claims Processed Per Day
500+
Claims Processed Per Hour

What You Get

  • Insurance claims processing cycle time cut short by half
  • Reduced reconciliation activity for stakeholders
  • Quality output at reduced costs
  • Knowledgeable and highly skilled resources
  • Specialized services and expertise across a range of areas
  • Automated routine tasks for enhanced productivity
  • Enhanced data capture and reporting
Superior customer experience leads to a 10-15% increase in revenue - McKinsey

Contact us now to outsource insurance claims processing services.