Outsource Inquiry Handling Services

Helping Deliver Prompt and Accurate Answers to Customers

ExpertCallers has over 12 years of experience in providing highly customizable inquiry handling services for business of all sizes across geographies. Our services are designed to adapt to your customer needs and manage expectations by providing prompt answers that could trigger the customer to take next step and purchase the product or service that you provide.

With the help of a well-crafted process and advanced tools, our services reinforce your commitment towards customers and helps you to augment your brand image.

As a Leading Inquiry Handling Company, We Excel in Handling

  • Telephone Response
  • Website Response
  • Email Response
  • Chat Response
  • Handling Information Requests
  • Multi-language Voice Response Fulfilment
  • Dealer, Agent or Distributor Locator
Your customer doesn’t care how much you know until
they know how much you care - Damon Richards

Companies Across Industries Outsource Inquiry Handling Services to ExpertCallers

We provide accurate and reliable inquiry handling services to companies operating in diverse sectors. Here is a detailed break-up of the list of industries that we serve:

  • Aerospace & Defence
  • Automotive
  • Automobiles
  • Banking & Financial Services
  • Capital Markets
  • Communications
  • Consumer Goods and Services
  • Customs Brokerage
  • Consumer Packaged Goods
  • Energy and Utilities
  • Education
  • Healthcare
  • Logistics
  • Manufacturing
  • Market Research
  • Media and Entertainment
  • Medical Devices
  • Network Equipment Providers
  • Oil & Gas
  • Pharmaceutical & Life Sciences
  • Platforms & Software Products
  • Public Sector / Government
  • Retail & Ecommerce
  • Securities & Capital Markets
  • Telecommunications
  • Securities & Capital Markets

We are Different; Here's Why

Quality Training

Being a premium inquiry handling company, we have made accuracy and professionalism as the corner stones of our inquiry handling services. Hence, we rigorously train our agents on grammar and tone, and provide them continuous feedback on how to improve their performance.


We use state-of-the-art tools and technologies to categorize calls, streamline call forwarding and facilitate database integration. All this helps us to provide a streamlined customer experience that will set you head and shoulders above the rest in the industry.

Quality Monitoring

Unlike standard inquiry handling companies, we have a Quality Assurance (QA) team, which monitors the quality of the answers provided by individual members 24X7 and ensures that there is no deviation with regards to the standards set forth by the client.

Here are Some of the Ways Companies Have Benefited by Outsourcing Inquiry Handling Services to ExpertCallers:

  • Our outsourced inquiry handling services helped a leading telecom provider efficiently handle more than 50000 inquiries generated on various channels every day and augment sales
  • We helped an IT company cut down on the costs of running an in-house team for handling inquiries by providing cost-effective support
Information Processing Agents
Serving 200+
Handling 4000+
Calls Everyday

Why Outsource Inquiry Handling Services to ExpertCallers?

Here are some of the benefits that companies will gain when they outsource inquiry handling services to an expert inquiry handling company like ExpertCallers:

Instant Response

We tap into our experience to efficiently combine highly qualified resources with latest technology and streamlined processes to deliver instant response to queries, which not only satisfies customers but also aids in conversion of prospects into customers.

Multi-language Support

Our multi-lingual experts can deliver effective support in 40+ languages. This includes English, Hindi, Spanish, Portuguese, French, German, Japanese, Mandarin and many more.

Round the Clock Services

We leverage our global delivery centers located in India, Philippines, Bolivia, Argentina and Columbia to deliver round the clock services, which will add to the credibility of your brand.

Regular Reports

We can deliver daily, weekly or monthly reports on inquiry handling services as per your convenience.

Other benefits of outsourcing inquiry handling services to ExpertCallers:

  • Up-time of 99.5% to provide uninterrupted support
  • Average call handling within 1.43 rings
  • CTQ parameters strictly followed
  • Operational scalability to meet seasonal uplift or spike in sales
  • Complete flexibility
  • Response to phone calls is made instantly, zero wait time
  • Effective call management techniques
  • Seamlessly integrated technology
  • Highly cost-effective services

When you choose ExpertCallers, you will partner with a inquiry handling outsourcing company that is extremely skilled in combining strategic problem solving with dedicated customer support and diligent account management to provide timely, accurate and reliable inquiry handling services to companies of all types and sizes.

Contact us today and discover the advantage to outsourcing inquiry handling services to ExpertCallers.