Outsource Billing Queries Services
Streamlining Billing Query Process and Enhancing Customer Satisfaction
ExpertCallers has over 12 years of experience in providing error-free billing query handling services to customers to improve cash flow and payment success rates. We tap into this experience to seamlessly handle customer inquiries about bills, provide billing inquiry status, and resolve billing problems in a timely manner for better customer satisfaction.
Scope of Our Outsourced Billing Query Handling Services
Billing Management
- Addressing all customer bill inquiries, billing disputes and complaints
- Providing support for up-selling activities
Receivables Management
- Regular follow up with customers having overdue
- Arranging monitoring payment plans
- Making payments easy through various means such as credit, debit and cheques
- Effective FCR to reduce reminder costs
- Direct debit process offered for revenue protection
Revenue Assurance
- Ensuring all services rendered are charged for each customer
- Conduct credit audits and audit trails
- Facilitate the verification and reconciliation process
- Address clarification and ensure FCR
Key Features of ExpertCallers’ Billing Query Outsourcing Services
Domain Expertise
We have agents who have in-depth knowledge of handling billing queries both online and offline and deliver quality results to clients round-the-clock. We also possess a team of proficient customer relationship managers with rich experience in managing billing queries operations for leading clients.
Flexible and Customisable Services
We provide flexible and customizable outsourced billing queries services for various kinds of businesses. We work towards meeting the unique demands of customers and also integrate the client's existing processes to design an effective and all-inclusive billing queries support solution.
Scalable Operations Model
We follow a robust and flexible operations model that can be customized as per the unique needs of your business. This allows you to seamlessly scale up resources during peak seasons, such as Christmas and New Year, and cost-effectively manage troughs in business during off-seasons.
Industries We Serve
ExpertCallers has extensive experience in providing proficient call centre services to a wide variety to industries including:
- Aerospace & Defence
- Automotive
- Automobiles
- Banking & Financial Services
- Chemical
- Capital Markets
- Consumer Goods and Services
- Customs Brokerage
- Education
- Entertainment
- Energy Utilities
- Financial
- Government Agencies
- Healthcare
- Logistics & Transportation
- Manufacturing
- Market Research
- Media and Entertainment
- Medical Devices
- Network Equipment Providers
- Oil & Gas
- Pharmaceutical & Life Sciences
- Platforms & Software Products
- Public Sector / Government
- Retail & Ecommerce
- Real Estate
- Securities & Capital Markets
- Telecommunications
- Travel
- Wireless Internet Service
Our Call Centers are Spread Across Five Countries
We let you pick one or multiple delivery centers according to your preference and requirement.
We are Different; Here's Why
24-Hour Customer Support
Leveraging our global delivery center model, we deliver round the clock services that ensure that your customer demands are effectively attended across varying time zones.
Customized Pricing Structure
Our outsourced billing queries services come at very competitive pricing. Further, it is not fixed and can be customized depending on factors such as the nature of the project, the skill level required, etc.
Access to Industry Leading Infrastructure
We are well-equipped with state-of-the-art tools, technology, and hardware systems that enable us to deliver uninterrupted services to customers 24X7.
Real-Time Query Resolution System
Our end-to-end billing query handling services help clients to deliver prompt and efficient support to customers without any lag.
Here's How Companies Have Benefitted by Outsourcing Information Verification Services to ExpertCallers
- Our bill query handling services helped one of the largest communications service provider in streamlining their billing process and handling customer queries across the channel
- Our outsourced billing query services helped a leading Australia based manufacturing company seamlessly handle 1200 billing queries every day and deliver 95% customer satisfaction
Why Outsource Billing Query Services to ExpertCallers?
The benefits that you’ll gain when you outsource billing query services to an expert billing queries company like ExperCallers are many. This includes, but not limited to:
- Up-time of 99.5% to provide uninterrupted support
- Average call handling within 1.43 rings
- CTQ parameters strictly followed
- 30% reduction in payment collection cost
- Clear and simplified communication to prevent frequently occurring issues
- ISO 27001 certified and PCI compliant
- Response to phone calls is made instantly, zero wait time
- Effective call management techniques
- Seamlessly integrated technology
- Fraud and risk prevention
How does our Bill Query Service Work?
When you outsource billing query services to ExpertCallers, you’ll partner with an expert billing query handling outsourcing company that has put in place a highly specialized team of executives who are well versed in efficiently managing every type of billing query within no time. With the use of the latest technology, we hold a track record of managing billing queries successfully for our clients and executing excellent results.
Billing Management
- Expert Callers' call agents ensure effective fulfillment of all customer bill queries, billing disputes, and complaints
- We ensure customer satisfaction through first level call resolution
- We have trained agents to handle all types of bill queries and billing processes in the service industry
- We aid in supporting up-selling activities
Revenue Assurance
- Carry out audit trails and credit trails
- Facilitate address verification and reconciliation process
- Address clarification and ensure first call resolution
- Ensure all services are accurate and charged to your customers
Our team of call center agents has the required skills and expertise to provide the best Billing Management and Revenue Assurance services. Here are some of the features and characteristics which makes us stand apart from others -
Automatic Call Distribution (ACD)
Our ACD system helps manage the call traffic and distribute calls to the agents evenly. The calls are prioritized based on several factors like time of the day, call traffic, the origin of the phone number, the skills required to solve the query, etc. The ACD feature programmatically transfers the call to the right agent in the shortest time span possible.
Call Return and Feedback Collection
We believe in feedback as it helps us understand your clients better. As a part of our calling process, once the query is resolved, we leave the door open for feedback. Sometimes, we ask them to evaluate us or give ratings to access the fact of how they like our billing query support.
Level One Support
Expert Callers' representatives provide the best possible help to understand and investigate any billing queries. Our level one support strategically addresses customer needs and quickly resolves small or easy-to-manage issues. They gather and analyze information about the user’s issue and determine the best way to resolve their problem before sending it off to level 2 or 3 if needed.
Level Two Support
The level two (L2) support handles the escalated issues that L1 support fails to resolve. With their in-depth technical knowledge, our tier 2 expert callers are authorized to research and implement fixes.
Problem Research
Our level one team is the first support level accountable for basic issues regarding billing queries. This team is well equipped to examine the issue and find out the fundamental problem. In case, they are unable to resolve the billing query, they escalate it to the L2 support.
Data Security
We take extra effort to ensure that all your project data and client data is safe and secure with us and not exposed to any third-party. Our robust data sharing channels transfer project files in a secure way devoid of any concerns regarding any kind of online threat. Expert Callers uses the best security software and upgrade it from time to time for your safety.
Report Creation
With the inputs from inbound callers, we preserve the data and convert it into KPI for analysis and documentation. This helps us to serve you better.
Quick TAT
Our teams of call center agents, project managers, and sales teams are available 24x7 at your service, which allows us to deliver a quality billing process with quick turnaround time. From banking to retail to entertainment, our teams are equipped with the right tools and tech to answer any type of billing queries within a short time frame thus maintaining good brand reputation.
Frequently Asked Questions
Billing Query Services can greatly help business owners save costs and quality time. Outsourcing your billing duties to experts can eliminate billing errors, ensure your data is in safe and secure hands and free up quality time that can be used to focus on other important business processes. All this amounts to increased customer/client satisfaction.
ExpertCallers streamlines your entire billing process. It offers quick and appropriate resolutions to the billing queries thereby increasing customer satisfaction levels and business revenue. Also, the customers have a complete transparency regarding the billing procedures and generated bills that helps gain trust and increase brand reputation thus encouraging repeat footfalls and purchases.
ExpertCallers’ billing query services reduce billing errors to a minimum and increase customer retention by eliminating the frustration that arises due to unfulfilled claims related to refunds, payment gateway errors,etc.
We offer round the clock services so that every issue and demand of your customers are attended to, irrespective of time zones.
At ExpertCallers, we cater to clients from all across the globe and follow stringent security measures to keep their date safe under all circumstances. Moreover, to ensure the safety of information entrusted to us, our staff is bound by non-disclosure agreements which can invite legal prosecution if violated in any way.
We use multiple technologies and applications depending on industry verticals. Please reach out to us to know more about how our Billing Query Services workflow can help your industry.
An ACD or Automatic Call Distribution system takes in incoming calls and distributes them to a specific department/agent. It can also assist in automating responses for repetitive billing query services and complaints.
Considering the huge volume of inbound and outbound calls that call centers handle on a daily basis, automatic call distribution helps spread the load. It also helps call centers ensure that the callers get to talk only to the right representatives who can suggest the best possible solution to all their queries and needs.
Contact us today and discover the advantage of outsourcing billing queries services to ExpertCallers.
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