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Outsource Billing Queries Services

Streamlining Billing Query Process and Enhancing Customer Satisfaction

ExpertCallers has over 12 years of experience in providing error-free billing query handling services to customers to improve cash flow and payment success rates. We tap into this experience to seamlessly handle customer inquiries about bills, provide billing inquiry status, and resolve billing problems in a timely manner for better customer satisfaction.

Scope of Our Outsourced Billing Query Handling Services

Billing Management

  • Addressing all customer bill inquiries, billing disputes and complaints
  • Providing support for up-selling activities

Receivables Management

  • Regular follow up with customers having overdue
  • Arranging monitoring payment plans
  • Making payments easy through various means such as credit, debit and cheques
  • Effective FCR to reduce reminder costs
  • Direct debit process offered for revenue protection

Revenue Assurance

  • Ensuring all services rendered are charged for each customer
  • Conduct credit audits and audit trails
  • Facilitate the verification and reconciliation process
  • Address clarification and ensure FCR

Key Features of ExpertCallers’ Billing Query Outsourcing Services

Domain Expertise

We have agents who have in-depth knowledge of handling billing queries both online and offline and deliver quality results to clients round-the-clock. We also possess a team of proficient customer relationship managers with rich experience in managing billing queries operations for leading clients.

Flexible and Customisable Services

We provide flexible and customizable outsourced billing queries services for various kinds of businesses. We work towards meeting the unique demands of customers and also integrate the client's existing processes to design an effective and all-inclusive billing queries support solution.

Scalable Operations Model

We follow a robust and flexible operations model that can be customized as per the unique needs of your business. This allows you to seamlessly scale up resources during peak seasons, such as Christmas and New Year, and cost-effectively manage troughs in business during off-seasons.

Industries We Serve

ExpertCallers has extensive experience in providing proficient call centre services to a wide variety to industries including:

Our Call Centers are Spread Across Five Countries

We let you pick one or multiple delivery centers according to your preference and requirement.

ExpertCallers global delivery centers (India, Philippines, Bolivia, Colombia & Argentina)

We are Different; Here's Why

24-Hour Customer Support

Leveraging our global delivery center model, we deliver round the clock services that ensure that your customer demands are effectively attended across varying time zones.

Customized Pricing Structure

Our outsourced billing queries services come at very competitive pricing. Further, it is not fixed and can be customized depending on factors such as the nature of the project, the skill level required, etc.

Access to Industry Leading Infrastructure

We are well-equipped with state-of-the-art tools, technology, and hardware systems that enable us to deliver uninterrupted services to customers 24X7.

Real-Time Query Resolution System

Our end-to-end billing query handling services help clients to deliver prompt and efficient support to customers without any lag.

Here's How Companies Have Benefitted by Outsourcing Information Verification Services to ExpertCallers

  • Our bill query handling services helped one of the largest communications service provider in streamlining their billing process and handling customer queries across the channel
  • Our outsourced billing query services helped a leading Australia based manufacturing company seamlessly handle 1200 billing queries every day and deliver 95% customer satisfaction

Why Outsource Billing Query Services to ExpertCallers?

The benefits that you’ll gain when you outsource billing query services to an expert billing queries company like ExperCallers are many. This includes, but not limited to:

  • Up-time of 99.5% to provide uninterrupted support
  • Average call handling within 1.43 rings
  • CTQ parameters strictly followed
  • 30% reduction in payment collection cost
  • Clear and simplified communication to prevent frequently occurring issues
  • ISO 27001 certified and PCI compliant
  • Response to phone calls is made instantly, zero wait time
  • Effective call management techniques
  • Seamlessly integrated technology
  • Fraud and risk prevention

How does our Bill Query Service Work?

When you outsource billing query services to ExpertCallers, you’ll partner with an expert billing query handling outsourcing company that has put in place a highly specialized team of executives who are well versed in efficiently managing every type of billing query within no time. With the use of the latest technology, we hold a track record of managing billing queries successfully for our clients and executing excellent results.

Billing Management

  • Expert Callers' call agents ensure effective fulfillment of all customer bill queries, billing disputes, and complaints
  • We ensure customer satisfaction through first level call resolution
  • We have trained agents to handle all types of bill queries and billing processes in the service industry
  • We aid in supporting up-selling activities

Revenue Assurance

  • Carry out audit trails and credit trails
  • Facilitate address verification and reconciliation process
  • Address clarification and ensure first call resolution
  • Ensure all services are accurate and charged to your customers

Our team of call center agents has the required skills and expertise to provide the best Billing Management and Revenue Assurance services. Here are some of the features and characteristics which makes us stand apart from others -

Automatic Call Distribution (ACD)

Our ACD system helps manage the call traffic and distribute calls to the agents evenly. The calls are prioritized based on several factors like time of the day, call traffic, the origin of the phone number, the skills required to solve the query, etc. The ACD feature programmatically transfers the call to the right agent in the shortest time span possible.

Call Return and Feedback Collection

We believe in feedback as it helps us understand your clients better. As a part of our calling process, once the query is resolved, we leave the door open for feedback. Sometimes, we ask them to evaluate us or give ratings to access the fact of how they like our billing query support.

Level One Support

Expert Callers' representatives provide the best possible help to understand and investigate any billing queries. Our level one support strategically addresses customer needs and quickly resolves small or easy-to-manage issues. They gather and analyze information about the user’s issue and determine the best way to resolve their problem before sending it off to level 2 or 3 if needed.

Level Two Support

The level two (L2) support handles the escalated issues that L1 support fails to resolve. With their in-depth technical knowledge, our tier 2 expert callers are authorized to research and implement fixes.

Problem Research

Our level one team is the first support level accountable for basic issues regarding billing queries. This team is well equipped to examine the issue and find out the fundamental problem. In case, they are unable to resolve the billing query, they escalate it to the L2 support.

Data Security

We take extra effort to ensure that all your project data and client data is safe and secure with us and not exposed to any third-party. Our robust data sharing channels transfer project files in a secure way devoid of any concerns regarding any kind of online threat. Expert Callers uses the best security software and upgrade it from time to time for your safety.

Report Creation

With the inputs from inbound callers, we preserve the data and convert it into KPI for analysis and documentation. This helps us to serve you better.

Quick TAT

Our teams of call center agents, project managers, and sales teams are available 24x7 at your service, which allows us to deliver a quality billing process with quick turnaround time. From banking to retail to entertainment, our teams are equipped with the right tools and tech to answer any type of billing queries within a short time frame thus maintaining good brand reputation.

Frequently Asked Questions

Contact us today and discover the advantage of outsourcing billing queries services to ExpertCallers.