Outsource Billing Queries Services

Streamlining Billing Process and Enhancing Customer Satisfaction

ExpertCallers has over 12 years of experience in providing error-free billing query handling services to customers to improve cash flow and payment success rates. We tap into this experience to seamlessly handle customer inquiries about bills, provide billing inquiry status, and resolve billing problems in a timely manner for better customer satisfaction.

Scope of Our Outsourced Billing Queries Handling Services

Billing Management

Receivables Management

Revenue Assurance

Key Features of ExpertCallers’ Billing Query Outsourcing Services

Domain Expertise

We have agents who have in-depth knowledge in handling billing queries both online and offline and deliver quality results to clients round-the-clock. We also possess team of proficient customer relationship managers with rich experience in managing billing queries operations for leading clients.

Flexible and Customisable Services

We provide flexible and customisable outsourced billing queries services for various kinds of businesses. We work towards meeting unique demands of customers and also integrate client's existing processes to design an effective and all-inclusive billing queries support solution.

Scalable Operations Model

We follow a robust and flexible operations model that can be customized as per the unique needs of your business. This allows you to seamlessly scale up resources during peak seasons, such as Christmas and New Year, and cost-effectively manage troughs in business during off seasons.

Companies from Across Industries Outsource Billing Queries Services to Us

ExpertCallers has a track record of managing billing queries services successfully across diverse industries. This includes:

  • Aerospace & Defence
  • Automotive
  • Automobiles
  • Banking & Financial Services
  • Capital Markets
  • Communications
  • Consumer Goods and Services
  • Customs Brokerage
  • Consumer Packaged Goods
  • Energy and Utilities
  • Education
  • Healthcare
  • Logistics
  • Manufacturing
  • Market Research
  • Media and Entertainment
  • Medical Devices
  • Network Equipment Providers
  • Oil & Gas
  • Pharmaceutical & Life Sciences
  • Platforms & Software Products
  • Public Sector / Government
  • Retail & Ecommerce
  • Securities & Capital Markets
  • Telecommunications
  • Securities & Capital Markets

We are Different; Here's Why

24-Hour Customer Support

Leveraging our global delivery center model, we deliver round the clock services that ensures that your customer demands are effectively attended across varying time zones.

Customized Pricing Structure

Our outsourced billing queries services come at very competitive pricing. Further, it is not fixed and can be customized depending on factors such as nature of project, skill level required, etc.

Access to Industry Leading Infrastructure

We are well-equipped with state-of-the-art tools, technology and hardware systems that enables us to deliver uninterrupted services to customers 24X7.

Real-Time Query Resolution System

Our end-to-end billing query handling services help clients to deliver prompt and efficient support to customers without any lag.

Here's How Companies Have Benefitted by Outsourcing Information Verification Services to ExpertCallers

  • Our billing query handling services helped a largest communications service provider in streamlining their billing process and handling customer queries across channel
  • Our outsourced billing queries services helped a leading Australia based manufacturing company seamlessly handle 1200 billing queries every day and deliver 95% customer satisfaction

Why Outsource Billing Queries Services to ExpertCallers?

The benefits that you’ll gain when you outsource billing query services to an expert billing queries company like ExperCallers are many. This includes, but not limited to:

  • Up-time of 99.5% to provide uninterrupted support
  • Average call handling within 1.43 rings
  • CTQ parameters strictly followed
  • 30% reduction in payment collection cost
  • Clear and simplified communication to prevent frequently occurring issues
  • ISO 27001 certified and PCI compliant
  • Response to phone calls is made instantly, zero wait time
  • Effective call management techniques
  • Seamlessly integrated technology
  • Fraud and risk prevention

When you outsource billing query services to ExpertCallers, you’ll partner with an expert billing queries handling outsourcing company that has put in place a highly specialized team of executives who are well versed in efficiently managing every type of billing query within no time. With the use of latest technology, we hold a track record of managing billing queries successfully for our clients and executing excellent results.

Contact us today and discover the advantage of outsourcing billing queries services to ExpertCallers.