Call Center Staffing Calculator

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Call Center Staffing Calculator at ExpertCallers

ExpertCallers has over 12 years of experience in providing outsourced call center services. We specialize in providing reliable and scalable call center services at reduced costs. To help prospects figure out how much they need to invest in availing call center services from us, we have devised a call center staffing calculator. This calculator would provide you with the accurate estimation of:

  • The number of call center agents required to be hired
  • The total cost incurred for carrying out the desired services

All you need to know about the call center staffing calculator

Our call center staffing FTE calculator is free, and you can easily calculate the required estimates of the number of agents to be hired and the costs incurred. The user must provide the information about their service, call count, project, target country, shift coverage bias and average handling type to get accurate estimates.

The prime fields/components of ExpertCallers call center staffing calculator:

Type of projects

You can leverage our ExpertCallers call center staffing calculator to know the accurate estimates of the following types of projects:

  • Inbound Calling
  • Chat Support
  • Email Support
  • Ongoing Outbound Calling Requirement
  • One-time Outbound Calling Requirement

Type of Services

Our users can get accurate estimates by using our staffing calculator for a range of services. These services include:

  • Technical Service
  • Customer Service
  • Tele sales
  • Up-selling and Cross-selling Services
  • Order Taking Services
  • Tech Support
  • Answering Support
  • Appointment Setting
  • Lead Generation
  • Order Taking Services
  • Mail-Follow Up Services
  • Survey Report
  • Customer Support Service
  • Others

Countries targeted

By using our call center operations, you can select the countries where you are plan to expand your business. Countries included in the list are :

  • USA
  • Canada
  • Middle East
  • Switzerland
  • Australia
  • Singapore
  • UK
  • Germany

Choosing shifts

We offer you the option to choose the number of hours and days you want to leverage our call center services. The options we provide are as follows:

  • 10/7 Shift - 10 hours of services, 7days a week
  • 10/5 Shift - 10 hours of services, 5 days a week
  • 24/5 Shift - 24 hours of services, 5 days a week
  • 24/7 Shift - 24 hours of services, 7 days a week

Estimated call count in a week

The user would have to provide the precise number of calls made to the customer per week.

Average time of call handling

The user would have to provide the exact numeric value of the minimum amount of time spent by the call center agent to cater to customer needs.

Types of Outbound Calling requirements

One-time Outbound Calling

Prospect number

In a chosen time-frame, the user would have to enter the total number of prospective leads.

Maximum number of attempts

If the prospective leads don’t respond on the first call, the agent is allowed to follow-up with the unresponsive leads for a maximum of 5 attempts.

Allotment of deadlines

The user would have to allot a maximum number of days as the deadline for the agents to make the outbound calls to the prospective leads.

Ongoing Outbound Calling

Predictive/ Manual Dialing

You have the option of choosing whether you want your method of calling to be predictive or manual. If unsure, you could choose the option “Do not know” to gain both the rates.

Requirement of head count

You need to have an estimate and enter the number of agents working for the outbound call center project.

Compute your costs and contact us to know more.