The benefits of keeping your employee happy and excited are manifold. For instance, their happiness will rub off on your callers, which means more constructive and positive experience for anyone who comes in contact with your call center. Also, happy…
You have a service issue, hence dial a 1-800 number and reach an IVR system. You complete the identification process by providing your name, account number, and type in the last four digits of your Social Security number. Finally you…
Call centers are popularly known as “electronic sweatshop” and its employees are referred to as “digital slaves.” Every time you put up with a scripted call from a customer service representative, you get an inkling of the repetitive and staid…
For years marketers and sales staff have been using cold calling as a way to drive sales. However, as customers become increasingly demanding and harder to reach, the old ways of trying to connect with customers is no longer as…
The count of outsourced call center service providers in North America alone stands to be at 5000. Add to this the figure of the number of outsourced call center service providers in the world and the figure, needless to say,…
Research has revealed by offering mints to the customers along with the bill, waiters can augment tips by more than 24%. Do you know why? Of course, it is not the mint that is motivating the customer to give better…
When you dial a call center for assistance, you always get to hear an automated alert “This call may be recorded for quality or training purposes”. Are the recorded conversations used completely to improve the quality of services? The answer…
Providing proper customer service has always been a challenging job for any call center. While on the one hand, there is an imperative need to satisfy the customer, on the other, there is a pressing need to bring operations costs…
It is no secret that customers, in general, like to avoid any kind of interactions with customer service representatives over the phone. A few even fringe at the thought that they have interact with a rep to wade through the…
What is the worst nightmare that haunts every business leader? No, it is not the changing regulations or telecommunications outages that send shiver down the spine of these individuals; rather it is the security breaches that compromise their assets. Yes,…
