In today’s competitive business landscape, building customer relationship is no longer dependent just on how great your customer service department is. It’s determined more by how you track and simplify your customer’s journey; as they crisscross different channels to make up their mind on your product. Deliver a coherent and aligned experience across all platforms and they will cozy up to you. The out of the world experience offered by Disney to its visitors –…
omni channel customer service
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