We have all had the experience: we phone our cable company, wireless provider or our utility, talk agitatedly about the pressing issue, go through all the troubleshooting steps, and bang! The call center executive on the other end says, “Sorry sir. There’s nothing more that can be done,” and hangs up the phone. Well, this might have gone unnoticed during the pre-internet era, but not anymore. The Internet is brimming with tons of customer service…
