Who We Are?
ExpertCallers, a Flatworld Solutions company, provides comprehensive customer relationship management services to companies across the globe.
It was in 2002, that we started our operations with a handful of clients and staff, but with plenteous of commitment, rock-solid systems and knowledgeable resources. By 2008, our dedication paid off and took our client count to 100+ and staff strength to 2000. By the time we realized we were truly growing, we found our wings spread across 3 continents. Yes, we owe it to our processes and dedication, but we also believe it has got a lot to do with our ability to build and respect relationships. As a company, we strive to break free of the typical client-vendor relationship and build a partnership based on trust and value.
We help you build trust by engaging in personal, meaningful, and productive interactions with your customers. We provide great support to a range of contact center requirements including inbound call services, outbound call services, technical support, telemarketing, CATI, Email Support, Chat Support etc.
Why We Are Different
Working for our clients is an opportunity to go well and beyond our capabilities. That’s precisely why we always succeed in developing powerful and winning solutions to transform processes and take them to the next level. Having worked with many industry leaders, we have developed an instinctive understanding of the dynamics of the call center industry. Based on this understanding we develop and deploy a customized approach to service the specific needs of every client.
- Over 12 years of industry experience
- Specific solutions for specific needs
- Guaranteed savings of 40% through increased efficiency
- 24x7 services
- Guaranteed data privacy.
- Service from 8 global delivery centers to ensure time-bound delivery
- You control your project
- Innovate on existing solutions
- Reduced costs by integrating and automating processes
Expert Callers Bangalore Delivery Center
Expert Callers Philippines Delivery Center
Meet Our Team
Antony P Gregory
CEO
Prakash Chouhan
Managing Director
George Varghese
CCO
Jaya Prakash Koppuravuri
CTO
Ajit Sivarajan
Head of Service Delivery
Gaurab Banerjee
Senior Manager – Business Development
Vinesh Nair
Senior Manager- Business Development
Jacob William
CEO
Jacob William has over 25 years of work experience, including 10 years of experience in senior management positions. He has wide experience in the ITES segment and has worked with both operations and business development teams (India and USA) to build, manage and grow a range of BPO enterprises. His understanding of the call center segment has been vital in helping our clients strengthen their relations with customers and remain focused on core competencies.
Antony P Gregory
CEO
Antony has over 17 years of expertise in the consumer, telecom and BPO sector. His professional expertise and experience has helped Expert Callers embrace radical change and accelerate growth. Building winning teams comes naturally to him, and he has used this skill to create great demand for our services and produce new business models.
Prior to this, Antony was the vice-president at Dial Universe BPO (I) Pvt Ltd and was also the executive director at Thathwa Info Solutions Pvt Ltd.
George Varghese
CCO
George has over 25 years of combined experience in e-commerce, sales & marketing, Hospitality, trading, industries & manufacturing and capital marketing. In his current role, he looks after the infrastructure and technology of the company.
Prior to joining us, George was the founder -director of Dial Universe BPO (I) Pvt Ltd. He also served as a production & quality control manager at Multi-Arc India Ltd and sales & marketing director at Venus Records. He enjoys playing badminton & chess, cooking and is an avid book reader.
Jaya Prakash Koppuravuri
CTO
Jaya Prakash has over 9 years of experience in Information technology and networking. As the technical head of ECPL, he is responsible for implementing, maintaining and monitoring technology and dialer management system across the organization.
Jaya Prakash is a graduate in Mathematics. Prior to this he has worked in reputed companies like Sutherland, SITEL, Dial Universe and Mainstay.
Prakash Chouhan
Managing Director
Prakash has over 6 years of experience in the BPO industry. In his current role, he is responsible for maintaining internal and external process compliance, cost optimization, improvement in operational metrics and developing and implementing the human resources strategy for the organization. He also oversees the financial and accounting services of the company.
Prakash is a Masters in Computer Applications.
David Antony
COO & President
David Antony has over 24 years of experience in the service and IT Industry. During these years, he has donned several important roles including Account Servicing, Business Development and Profit Centre Head of some renowned call center companies. As company CEO, David plays a key role in understanding customer relationship needs and providing strategic insights in tailoring customized solutions to make their investments pay off.Anand Mathew
CMO & Managing Director
Anand Mathew has 15 years of experience in the Marketing and Advertising industry, and a decade long expertise in the ITES sector. He specializes in building service lines on a 360-degree plan, managing stakeholders across multiple domains. As an 'Ideas specialist', Anand envisions solutions rapidly. Over the last 8 years he has helped us with new ideas on improving customer experience management and streamline process to control costs.
Seby Kallarakal
Strategic Advisor
Seby Kallarakal has over 18 years, in a variety of industries such as Architecture, GIS, Internet Marketing, Software Development, E-commerce, Analytics, and Big Data. He has helped in defining Flatworld's marketing vision by applying a data-driven approach to collecting, integrating and analyzing marketing data, and leveraging it to improve customer acquisition and retention. Seby holds an Engineering Degree from IIT Kharagpur and an MS in Software Systems from BITS Pilani.
Ajit Sivarajan
Head of Service Delivery
Ajit Sivarajan has over 17 years of experience in IT Services across multiple business verticals such as healthcare, engineering services, call center, customs brokerage and logistics. He joined Flatworld in 2005 and has served the company from multiple global delivery locations-India, Philippines, Bolivia, Peru and Grenada. Ajit is a certified customs specialist with CSCB, Canada and began his career with Fortune100 companies like Accenture and Hewlett Packard before joining Flatworld. He holds a bachelor’s degree in civil engineering and is currently based in the Philippines.
Nitesh Kumar
Business Head
Nitesh has over 14 years of experience, in the BPO and IT& ITES field. Over these years, he has donned different roles in the capacity of a call center supervisor, trainer, mentor, motivator and manager. His cumulative experience has brought great depth and expertise to our core service line and helped us spread our wings in different countries. As the business head, Nitesh is responsible for defining processes, delineating the basic structure for call center management, meeting customer service targets and planning areas of improvement.
Gaurab Banerjee
Senior Manager – Business Development
Gaurab has over 11 years of experience in the ITES and BPO segment. During these years, he has worked at both Operations and Business Development levels, which together has helped him master the art of procuring new business for the company. Currently his responsibilities range from prospecting for potential clients to maintaining healthy relationships with customers. He is also responsible for ensuring customer expectations are met throughout the life of the project.
Vinesh Nair
Senior Manager- Business Development
Vinesh has over 9 years of experience in the BPO Industry. Over the years he has been involved in a variety of BPO services which includes customer service, technical support and client servicing. Vinesh’s expertise in offshore business and team management, has helped us successfully implement several critical off-shore projects. Currently, he is responsible for strategizing for clients and drawing a road map for their business plans.
Jinu Chacko
Manager – Operations
Jinu has over 10 years of experience in the BPO industry and has worked in areas related to operations, transitions, e-commerce, vendor management and key account management. His ability to handle and manage operational issues with precision has helped us execute several call center initiatives with great success. Currently, he is responsible for service delivery, working with different stakeholders and groups at different levels for optimal utilization of resources.
Mahesh Ramakrishna
Senior Manager - Operations
Mahesh has over 14 years of experience in the BPO industry. Over the years Mahesh has been into different roles spanning fortune 500 companies such as IBM, DELL and INFINITE COMPUTER SOLUTIONS. As Sr. Manager – Operations, Mahesh is responsible for entire India Operations under the call center vertical, ensuring customer satisfaction and return of their investment. Mahesh and his team of project managers ensure that all customer expectations and targets are achieved on time.Clients
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