Who We Are?

ExpertCallers, a Flatworld Solutions company, provides comprehensive customer relationship management services to companies across the globe.

It was in 2002, that we started our operations with a handful of clients and staff, but with plenteous of commitment, rock-solid systems and knowledgeable resources. By 2008, our dedication paid off and took our client count to 100+ and staff strength to 2000. By the time we realized we were truly growing, we found our wings spread across 3 continents. Yes, we owe it to our processes and dedication, but we also believe it has got a lot to do with our ability to build and respect relationships. As a company, we strive to break free of the typical client-vendor relationship and build a partnership based on trust and value.

We help you build trust by engaging in personal, meaningful, and productive interactions with your customers. We provide great support to a range of contact center requirements including inbound call services, outbound call services, technical support, telemarketing, CATI, Email Support, Chat Support etc.

Why We Are Different

Working for our clients is an opportunity to go well and beyond our capabilities. That’s precisely why we always succeed in developing powerful and winning solutions to transform processes and take them to the next level. Having worked with many industry leaders, we have developed an instinctive understanding of the dynamics of the call center industry. Based on this understanding we develop and deploy a customized approach to service the specific needs of every client.

Our Service Features

  • Over 14 years of industry experience
  • Specific solutions for specific needs
  • Guaranteed savings of 40% through increased efficiency
  • Service from 8 global delivery centers to ensure time-bound delivery
  • 24x7 services
  • Guaranteed data privacy.
  • You control your project
  • Reduced costs by integrating and automating processes
  • Innovate on existing solutions

Meet Our Team


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Jacob William

Board Member
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David Antony

Board Member
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Anand Mathew

Board Member
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Seby Kallarakal

Director
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Antony P Gregory

CEO
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Prakash Chouhan

Managing Director
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George Varghese

CCO
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Jaya Prakash Koppuravuri

CTO
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Ajit Sivarajan

Head of Service Delivery
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Nitesh Kumar

Business Head
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Mahesh Ramakrishna

Senior Manager - Operations
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Gaurab Banerjee

Manager – Business Development
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Vinesh Nair

Manager – Business Solutions